Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • June 6, 2023 at 1:05 pm #1409754
    josefrancisoa

    Hello congrat for your theme!

    I’m workinkg with Enfold, and have experienced that the content dissapear when i do any change in layout advanced editor.

    Do you have any idea why is happenning?

    Thanks!

    June 7, 2023 at 4:30 am #1409818
    Ismael

    Hey josefrancisoa,

    Thank you for the inquiry.

    Did you add any HTML tags or scripts to the page? It is possible that one of the HTML tags has not been closed properly. Please ensure that all HTML tags are properly closed to avoid any issues with the page layout.

    Additionally, it is recommended to avoid adding scripts and input tags directly in the builder. The builder is primarily designed for adding and organizing content elements, and adding custom scripts or input tags can potentially cause conflicts or unexpected behavior. If you need to add custom scripts or input tags, it is best to consult with a developer or follow the recommended methods such as using the wp_enqueue_script functions and creating custom shortcodes.

    // https://developer.wordpress.org/reference/functions/wp_enqueue_script/
    // https://codex.wordpress.org/Shortcode_API

    If you have any further questions or need additional assistance, please let us know, and we’ll be happy to help you further.

    Best regards,
    Ismael

    June 8, 2023 at 1:41 pm #1409987
    josefrancisoa

    Hi Ismael thanks for your relpy

    We didnt added any script, I made a template for porfolio item and loaded the template in each portfloio entry, and when i try to modified any portfolio item the contet dissapears.

    We are using WordPress 6.2.2 enfold 5.5 PHP 8.1

    thanks again

    June 8, 2023 at 4:14 pm #1409999
    Rikard

    Hi,

    Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 9, 2023 at 9:29 am #1410043
    josefrancisoa
    This reply has been marked as private.
    June 10, 2023 at 11:23 am #1410128
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (5.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also make sure that you have a working SSL certificate active on the site, and change the site URL to https on the site in private after that.

    Best regards,
    Rikard

    June 11, 2023 at 11:37 am #1410216
    josefrancisoa

    Hi Rikard

    I have updated the theme and created a child theme too. Also, I’ve activated the SSL certificate, but unfortunately still the same, for example, I’m trying to edit: https://desarrollosmontalbanyrodriguez.com/mobiliario-urbano/ This is a page, I need to add some links in the pictures and titles, but when I finish and try to update disappears all the content except the title.

    If you have any other ideas about this, i keep await

    Thanks!

    June 12, 2023 at 3:04 pm #1410353
    Rikard

    Hi,

    Thanks for the update. You have open html markup in the content on that page:

    MobiliarioI<b>Urbano

    Please replace it with:

    MobiliarioI<strong>Urbano</strong>

    Best regards,
    Rikard

    June 12, 2023 at 5:33 pm #1410358
    josefrancisoa

    Hi Rikard!

    Thanks for your reply, we’ve fixed the label but still disappearing when save changes.

    If you see anything else please let us know.

    Thanks!!

    June 12, 2023 at 7:31 pm #1410386
    Rikard

    Hi,

    You didn’t correct the open markup, so I did it for you. Adding content and saving the page works as expected now.

    Best regards,
    Rikard

    June 13, 2023 at 8:03 am #1410415
    josefrancisoa

    Hi Rikard

    Thanks, but it’s still something not working fine: when I try to add a space between the words in the tittle the barspace doesn’t works. I will check the disappearing of the element today..

    Thanks so much!

    June 13, 2023 at 11:36 am #1410431
    Rikard

    Hi,

    Thanks for the update. In which element are you having problems with adding spaces?

    Best regards,
    Rikard

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.