Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 1, 2019 at 11:25 am #1085435
    Aerdvark

    Hi team Kriesi,

    I have set up a contact form, about 2 years ago.
    It has always worked correctly for as far as I know.

    For some reason the contact form does not get mailed to the right emailadres wich is set in the form itself.
    I have used the Enfold contact form from the ALB, nothing special.
    The mail is sometimes send to the mail adress wich is in the WordPress settings page.
    That is my email adress, and the mails end up in MY spam box.
    So if clients (of my client) try to mail them they never hear back.

    I have no idea why this is happening, I have deleted the form and added a new one.
    That does not fix the problem, it just happened again last week / weekend.

    Pleas investigate what is going on, maybe other experience this as well.

    Below are the login info you need.
    Thanks!!

    ps.: I see there are some new udates available but less than a month ago I have updated it all but the issue still is there so it seems to be not an updat issue.

    April 2, 2019 at 7:54 am #1085908
    Rikard

    Hey Aerdvark,

    Thanks for the login details, though I get a 403 error on the login page. Are you blocking some IP ranges maybe?

    Best regards,
    Rikard

    April 2, 2019 at 7:58 am #1085910
    Aerdvark

    Apologies, yes I have. The .htaccess is now temp. disabled. So please try again.

    April 3, 2019 at 4:44 am #1086332
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (4.5.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    April 6, 2019 at 8:27 am #1087727
    Aerdvark

    Hi Rikard,

    Tha last week there were no problems but I am unsure if there was any email at all.
    But I have updated all wordpress / plugin / kriesi files (like I always do every month or so I check).

    If the issue persists I will be back in this thread.
    Thanks for the help!

    April 14, 2019 at 9:51 am #1090542
    Aerdvark

    Hi Kriesi / Rikard,

    Yesterday I received an email, again in my spam box (the wrong adress).
    So the update has nothing to do with it as I expected.

    Please help because I cannot keep a client satisfied when mails are being send to the wrong mail.
    Se in private for details.

    April 14, 2019 at 11:16 am #1090571
    Victoria

    Hi Aerdvark,

    You might want to use an SMTP plugin or Contact forms 7 to get this part working for you.

    Best regards,
    Victoria

    April 20, 2019 at 8:02 am #1092863
    Aerdvark

    Thanks I will try so.

    April 21, 2019 at 5:58 pm #1093102
    Jordan Shannon

    Hi,

    Did you need further help, or shall we close this topic?

    Best regards,
    Jordan Shannon

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