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  • #228408

    Hi, we have three websites using the Enfold theme. All have been updated with the latest versions of WordPress and Enfold. However, in the past week, two of these websites’ contact forms have stopped working. I checked the elements to ensure that the information and email addresses were still correct and they were. I even removed them; published the page and recreated them to test again but they still didn’t come through. We sent emails to the individual email addresses without using the content forms and those did come through – so the email addresses themselves are fine. It appears to be an issue with the contact forms themselves.

    The website that works is 1stcalrecord.com
    The websites that don’t work are 500.uk.com and siptrunkplus.com

    I have had to remove the contact forms now and replace them with “contact us at info@…” in the meantime so that we don’t miss any correspondence, so I’m not sure how you are going to be able to check the contact forms, but let me know if I can provide more info on this problem.

    Thanks

    #228909

    Hi 500Webmaster!

    Please create us an admin account and post the login credentials as private reply. We’ll test the contact form and debug the code if necessary.

    Regards,
    Peter

    #228954
    This reply has been marked as private.
    #228975

    Hey!

    You can use (Email address hidden if logged out) but please post these logins here privately as well

    Regards,
    Yigit

    #228982
    This reply has been marked as private.
    #230013

    Hi, any progress?

    #230805
    This reply has been marked as private.
    #231459
    This reply has been marked as private.
    #232010

    Hi!

    I set up a contact form page pointing to my email (avia.josue at gmail):
    http://siptrunkplus.com/test/

    And it worked as expected:

    Regards,
    Josue

    #233098

    Hi Josue,

    Well is there anything you can suggest? We contacted our TSOhost to see if the problem is with our emails and they said no; they installed “Easy WP SMTP” to ensure emails are received. But again, I just tested the contact forms and nothing is coming through. But emails sent to the same email addresses without using the contact form are coming through. I just don’t understand how it’s only when I use the contact forms and only with our email addresses, yet our email addresses are working?

    Thanks

    #233101

    I see you hadn’t changed it back from your email to ours for the SIP Trunk Plus form when I tested it again, but I rectified it and tried again but still no luck unfortunately.

    #233363

    Hey!

    I set up a CF7 form here directed at your email (info at siptrunkplus.com) and performed a test, did you get any message?

    Best regards,
    Josue

    #233675

    Hi Josue,

    Yes, that came through. Is that considered the solution? Am I to use them instead of Enfold forms?

    Best

    • This reply was modified 10 years ago by 500Webmaster. Reason: Topic was closed without a clear conclusion
Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Contact Forms Not Working’ is closed to new replies.