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  • February 24, 2014 at 10:46 am #228408
    500Webmaster

    Hi, we have three websites using the Enfold theme. All have been updated with the latest versions of WordPress and Enfold. However, in the past week, two of these websites’ contact forms have stopped working. I checked the elements to ensure that the information and email addresses were still correct and they were. I even removed them; published the page and recreated them to test again but they still didn’t come through. We sent emails to the individual email addresses without using the content forms and those did come through – so the email addresses themselves are fine. It appears to be an issue with the contact forms themselves.

    The website that works is 1stcalrecord.com
    The websites that don’t work are 500.uk.com and siptrunkplus.com

    I have had to remove the contact forms now and replace them with “contact us at info@…” in the meantime so that we don’t miss any correspondence, so I’m not sure how you are going to be able to check the contact forms, but let me know if I can provide more info on this problem.

    Thanks

    February 25, 2014 at 8:58 am #228909
    Dude

    Hi 500Webmaster!

    Please create us an admin account and post the login credentials as private reply. We’ll test the contact form and debug the code if necessary.

    Regards,
    Peter

    February 25, 2014 at 12:11 pm #228954
    500Webmaster
    This reply has been marked as private.
    February 25, 2014 at 1:08 pm #228975
    Yigit

    Hey!

    You can use (Email address hidden if logged out) but please post these logins here privately as well

    Regards,
    Yigit

    February 25, 2014 at 1:23 pm #228982
    500Webmaster
    This reply has been marked as private.
    February 27, 2014 at 11:03 am #230013
    500Webmaster

    Hi, any progress?

    February 28, 2014 at 11:07 pm #230805
    Josue
    This reply has been marked as private.
    March 3, 2014 at 10:44 am #231459
    500Webmaster
    This reply has been marked as private.
    March 4, 2014 at 4:49 am #232010
    Josue

    Hi!

    I set up a contact form page pointing to my email (avia.josue at gmail):
    http://siptrunkplus.com/test/

    And it worked as expected:

    Regards,
    Josue

    March 6, 2014 at 8:58 am #233098
    500Webmaster

    Hi Josue,

    Well is there anything you can suggest? We contacted our TSOhost to see if the problem is with our emails and they said no; they installed “Easy WP SMTP” to ensure emails are received. But again, I just tested the contact forms and nothing is coming through. But emails sent to the same email addresses without using the contact form are coming through. I just don’t understand how it’s only when I use the contact forms and only with our email addresses, yet our email addresses are working?

    Thanks

    March 6, 2014 at 9:07 am #233101
    500Webmaster

    I see you hadn’t changed it back from your email to ours for the SIP Trunk Plus form when I tested it again, but I rectified it and tried again but still no luck unfortunately.

    March 6, 2014 at 7:17 pm #233363
    Josue

    Hey!

    I set up a CF7 form here directed at your email (info at siptrunkplus.com) and performed a test, did you get any message?

    Best regards,
    Josue

    March 7, 2014 at 10:44 am #233675
    500Webmaster

    Hi Josue,

    Yes, that came through. Is that considered the solution? Am I to use them instead of Enfold forms?

    Best

    • This reply was modified 10 years, 8 months ago by 500Webmaster. Reason: Topic was closed without a clear conclusion
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