Viewing 5 posts - 1 through 5 (of 5 total)
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  • September 2, 2013 at 5:54 pm #28859
    faterra

    Hello,

    I´m having trouble with my contact forms, the e-mail that I set in WordPress general configuration is not receiving the forms. The sender receives the autorespond, but I do not receive the forms in my e-mail box, I´ve already checked the span folder too, and nothing. How can I fix it?

    Thanks,

    Fabiana.

    September 2, 2013 at 6:24 pm #138876
    Yigit

    Hi Fabiana,

    Please see this topic https://kriesi.at/support/topic/contact-form-does-not-work

    Regards,

    Yigit

    September 4, 2013 at 5:01 pm #138877
    faterra

    Hi Yigit,

    I´ve tried the installation of the smtp plugin but the problem sitll the same. I do not receive the contact forms at all.

    Can you guide me on how to resolve this.

    Thank you,

    Fabiana.

    September 5, 2013 at 12:12 pm #138878
    Devin

    Hi Fabiana,

    What is the URL for your site? Have you tried changing the email address for the form to one hosted on your domain and checked to make sure it isn’t getting grabbed by your spam filters?

    The fact that the autoresponder is going out sounds like its probably getting caught in a spam filter either where you can’t see it or in a folder that is just not getting checked.

    Regards,

    Devin

    September 6, 2013 at 3:50 pm #138879
    faterra

    Hi Devin,

    It´s working now, I´ve changed the e-mail to one hosted in my domain.

    Thanks,

    Fabiana.

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Viewing 5 posts - 1 through 5 (of 5 total)
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