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  • July 21, 2013 at 10:35 pm #26552
    joelleknopp

    Hi,

    I have tried several configurations thru the enfold theme and tha form simply does not send the message, altough it says “message successfully sent!

    Website: http://www.bloisebuffet.com.br

    I even tried using the solution proposed on this thread: https://kriesi.at/support/topic/17-contact-forms-not-sending-email – but it did not help.

    Please, help me.

    Thanks

    July 22, 2013 at 8:25 am #130808
    Dude

    First make sure you’re using the latest version of Enfold (1.8.1). Then try to install a smtp plugin like: http://wordpress.org/plugins/wp-smtp/ and configure it to use your mail server. Our contact form now uses wp_mail() by default and you don’t need to use any additional filter code to activate the wp_mail() function instead of the mail() function.

    July 22, 2013 at 7:02 pm #130809
    joelleknopp

    Thank you for your reply Dude!

    I updated to the new version right now and it isn’t working… What happens is that the sender receives the auto response email but the recipient (the company) doesn’t recieve any email.

    Please help… This is keeping me from publishing my site.

    All the best,

    Joelle

    July 22, 2013 at 10:14 pm #130810
    cgraham87

    Hello Joelleknopp,

    I also have this problem and from previous experience this is what I believe to be the issue. This theme is using the wp_mail function and inside of it, they are declaring the “FROM” in the header (using the header option detailed in wp_mail) and while this works for gmail, it doesn’t work for all email providers (say one from your host, in my case, dreamhost) and gets marked as spam and doesn’t make it to your actual email inbox.

    I do not have a quick fix as I am not familiar enough yet with Enfold’s php files but when I find the area I will respond again with the fix. In the meantime, if you do find where they are using the wp_mail function please just modify it to remove any headers.

    I recently built a website for someone and we had this same issue (mail would deliver to gmail but not to their hosted email on bluehost). Turns out if was the header option in wp_mail that causes issues with some email providers.

    July 23, 2013 at 12:07 am #130811
    joelleknopp

    Thank you Cgraham87! I am still researching here. I am not a developer (just a designer) but I am trying my best to get this solved and put my site online. :)

    I will keep checking here for your (or the team’s) update.

    July 23, 2013 at 3:53 am #130812
    FLSouthPaw

    I have tried all of the WP mail plugins and the one “Configure SMTP” works the best… Works perfectly with Enfold since they did what DUDE said above (had to use a filter before) … a simple resolve may be to set up a gmail account just for the site to send out mail…

    Regards,

    Mark L. Lee

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