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  • February 27, 2020 at 6:39 am #1188330
    Dave

    Hi
    On https://www.southernautomotive.com.au/

    The Enfold Contact Form has
    1/ the wrong header title and can not change
    2/ And we do not get a return email back after submitting the form.

    Here is the file sharing link with 3 screen shots of the – https://drive.google.com/drive/folders/1-Nx-2HR7fHEXL-zLdYe176Vo4qDjaEAC?usp=sharing
    1/ Form Title (front end).
    2/ Form Title in Contact Form (as edited and saved in back end)
    3/ setting for reply emails from a submitted form that we don’t get.

    Looking forward to finding a solution

    Dave

    February 28, 2020 at 5:26 am #1188709
    Dave

    Hi I had to remove the form from the live page as it doesn’t work at all now :(
    And set it up on a Contact Test Page….
    This is the URL – https://www.southernautomotive.com.au/contact-test-page/

    February 29, 2020 at 8:07 pm #1189052
    Victoria

    Hi Dave,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    March 1, 2020 at 10:37 am #1189192
    Dave

    Hi Victoria
    I deactivated all plug ins, cleared cache and history and still not working.

    Deleted the contact for cleared cache and history and set up another Enfold Contact form and I had Wordfence deactivated still. Cleared cache and history again just in case.

    1/ I now have the correct form title
    2/ It sends the reply email to the email address the subscriber used.
    3/ BUT NO email to the website owners email address. I check spam and changed email addresses.

    Then i changed email address so the email address was the same as the main website Admin (set up email address).
    And now it sends email to website owner (main admin email) BUT not the the email address that the person who submitted the form used.

    I have the latest version of Theme….

    So we have a an Enfold Form issue…

    Please, please can someone have a proper look to see why the Enfold Form does NOT work.

    The page the form is on is – https://www.southernautomotive.com.au/contact-test-page/

    Kind regards
    Dave

    March 4, 2020 at 3:09 am #1189877
    Ismael

    Hi,

    Thank you for the update.

    It’s possible that the mail server blocks the email address because it’s from a different domain findnetsolutions, or the PHP mail function is not configured correctly or it’s completely disabled. Please ask or contact your hosting provider for more info.

    To avoid or fix the issue, try to use a domain email address or an address from your host. You can also use an address from known email providers like gmail, yahoo or outlook and use SMTP to send the emails. Please check the documentation for more info.

    // https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Ismael

    March 4, 2020 at 5:24 am #1189884
    Dave

    Thanks heaps for that… and yes apparently the server was updated and emails didn’t work sometimes seems OK now.
    I really really appreciate your time and knowledge
    Cheers Dave

    March 4, 2020 at 7:10 am #1189915
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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