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  • #941147

    Ok…I have read through many related threads. What I do know is that it isn’t a SMTP issue. It issue of the “from” address. Or anything else like that. I have other forms that send just fine. The form I’m having issues with is not sending me the email, but when I have text in the auto-reply field of the backend, it will send that message to the from address. It just won’t send me the email. The auto-reply, which contains the details of the form, includes all the fields. So that would rule out any issue with a specific field type. To test that I added/removed various field types just to make sure. It is simply not sending ME the email generated from this one specific form on a specific page….while sending me the email to the same address when submitted from a different form on a different page.

    Again…to make sure it wasn’t something with my google hosted domain email, I tried out the other forms on my site and I do get those emails.


    To further test things out. I placed the same form on a page with another form I know that works. Same issue. So that tells me it’s a form specific issue.

    I have spent quite some time trying to test it out by removing, changing, adding different fields. Removing the auto-respond text. You name it. I can’t spot a difference between the two forms…the one that works versus the one that doesn’t…beyond the cosmetic. When viewing the source…they are the same.



    That is a little bit of a strange issue.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,


    Few things…

    First, the contact form looks great and works well when it functions correctly. That said, there are countless threads that go back years. In most of the responses, the default answer is to install a SMTP plugin. When that doesn’t work, then blame the host.

    Next, the SMTP plugin that mods push in here hasn’t been updated in over 4 years. There’s a newer and better one out there.

    Next, telling people to just use Contact Form 7 is bad… That’s basically telling people to install yet another plugin just to use a feature the theme has already. The theme has a form, it should work and have built in options in the Enfold settings to allow for different setups. Plus, CF7 will slow down most sites since its scripts run on every page regardless if there’s a form on it or not.

    Finally, I have it working using your contact form and that linked plugin using the Gmail SMTP option.

    As I mentioned…there’s something odd about the setup of the built in form. Without using that plugin, it still only works on specific pages without issue. Some forms created won’t work at all. The form I had issues with would send the auto response, but not the email to me. So there is definitely a script issue in the theme itself. Either a specific combo of fields in the form or other elements from the theme whose scripts mess with things. Something….

    Like the devs did with Layerslider, why not partner with a dev to include SMTP options for the form? Expand on the form options across the board really. There are lots more options that can be added to make it a premium feature. The better these features get, the more the dev can charge for the theme. Even as an add-on we can optionally purchase.



    Thank you for all that, but still would need access.

    Best regards,

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