Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 5, 2021 at 3:50 pm #1323663
    bsingenberger

    Good day
    I have entered the email address in the contact form, which is also set up on the provider’s server. The mailbox works fine, but when I press the “Send” button on the contact form, nothing happens. Do you have a solution?

    Many thanks and best regards
    Beat

    October 6, 2021 at 5:45 am #1323709
    Rikard

    Hey Beat,

    Where can we see and reproduce the problem you are having?

    Best regards,
    Rikard

    October 8, 2021 at 6:13 pm #1324156
    bsingenberger
    This reply has been marked as private.
    October 9, 2021 at 9:00 am #1324198
    Rikard

    Hi,

    Thanks for that. It seems to be working as it should on my end though, please see screenshot in private. Could you let us know how to reproduce the problem you are seeing on your end please?

    Best regards,
    Rikard

    October 10, 2021 at 12:11 pm #1324274
    bsingenberger

    Hi Rikard

    Yes, it all works fine. In the contact form, the mail addresses to which the request should be sent are entered in the backend. However, the contact request is not sent to these mail addresses.
    The mail address entered is available on the hosting provider’s server and works perfectly.
    What is the problem? Thanks.

    Best regards,
    Beat

    October 11, 2021 at 4:25 am #1324346
    Rikard

    Hi,

    Thanks for the clarification. Did you try out the suggestions listed here? https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Rikard

    October 12, 2021 at 12:35 pm #1324527
    bsingenberger

    Hi Rikard
    Thanks for the link. The contact form is now working fine.
    The ticket can be closed.

    Best regards,
    Beat

    October 13, 2021 at 5:57 am #1324667
    Rikard

    Hi,

    Great, I’m glad that you got it working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Contact form Send mail’ is closed to new replies.