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  • #948412

    Hello guys,

    I have installed the Coming Soon demo import here:
    But when I fill in my name and e-mail I never receive an e-mail in my inbox.

    I have tried this with mulitple e-mail adresses.
    I have copy/paste settings from a working form on one of my other websites.

    How can I resolve this?


    Hey LodiPlanting,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Is your email on yahoo? What email are you using?

    Best regards,


    Hello Victoria,

    Admin access is given.
    I have tried e-mails related on a domain (e.g. (Email address hidden if logged out) , (Email address hidden if logged out) ) and “normal” ones like (Email address hidden if logged out) and (Email address hidden if logged out) .

    Thanks for your help!



    Ask your hosting provider for the mail server’s SMTP settings. Use this plugin to set it up.


    Did you check the spam folder?

    Best regards,


    Hello Ismael,

    I have the SMTP settings, but I don’t understand why I have to this.
    Many of clients use Enfold as their theme and this is the first time I encounter problems.

    So why do I have this problem on this website and not any other e.g.


    FYI – the plugin does it job (although now it gets forwarded to spam).

    However I am still interested why I encountered this problem.
    Thanks for you feedback.


    Some hosts require mail being send from a site to use SMTP because it cuts down on spammers, who will open accounts and use PHP mail, the built in mailer for PHP, to send thousands of messages an hour grinding the server to a halt. Some hosts also use tools such as spamassassin to rate messages. So for example, your host my require a “reply-to” in the mail header or it’s marked as spam, or perhaps the sending mail domain needs to match your domain, there are a lot of variables, but your host should help explain them to you.
    You should note that the receiving mail server also has it’s own rules that you can’t control, but typically they work together.
    I hope this has helped .

    Best regards,

Viewing 7 posts - 1 through 7 (of 7 total)
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