I am having issues with the way I receive email notifications (I have tried with several accounts). When I check the working order of the different forms in my website they all send an email notification that goes directly to the junk/spam folder in all cases or in the vast majority.
I have tried with Contact Form 7 and WP forms plug-in and also contacted to my host provider and it seems there is no issues.
Also tried the SMTP plug-in but no improvements at all.
I would like to know how to avoid this. It is uncomfortable and impractical.
I think that is up to the email service you are using, are you using Outlook or something similar for instance?
yes, I am using Outlook desk app. I tried to mark one of the email notifications as not junk but the following attempts were just like the same. The thing is this is a try for myself to check if notifications are working but the final person will be receiving these in Outlook as well.
Thanks for the feedback, I think we have had other customers with the same problem before, but I’m not sure if there was ever a solution to it. We can’t really be responsible for how third party email clients and/or servers treat emails coming from websites, but hopefully there is a setting that could be changed in the client which would result in the emails being not treated as spam. Does Outlook have any support which you could turn to maybe?