Viewing 24 posts - 1 through 24 (of 24 total)
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  • October 17, 2016 at 7:34 pm #700214
    Asterios

    Dear Team,

    I am facing a strange problem with the contact form.
    When I send for the first time a message in firefox, this get´s delivered but if I want to send another one, then it will not go.

    Please check it for any errors you might find.

    Best Regards
    Asterios

    Kontakt

    October 19, 2016 at 6:29 am #701009
    Ismael

    Hey asterios,

    Thank you for using Enfold.

    The page is not loading properly because of a mixed content error. Please make sure that you have the latest version of the theme, 3.8, and install one of the following plugins.

    // https://wordpress.org/plugins/wp-force-ssl/
    // https://wordpress.org/plugins/force-https/

    Best regards,
    Ismael

    October 19, 2016 at 11:16 am #701140
    Asterios

    Hi Ismael,

    thank you for the suggestions, I tried both but they didn´t help or work.
    The problem is stil there and I really don´t know hot to solve it.
    Would it help if I gave you access to the site?

    Best regards
    Asterios

    October 21, 2016 at 2:23 pm #702404
    Andy

    Hi,

    please check this: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Best regards,
    Andy

    October 21, 2016 at 3:57 pm #702482
    Asterios

    Hello Andy,

    thank you for your reply.
    The issue ist stil there, I tried the instructions you sent.

    Let me please write one more time what the problem is.

    If I send an email trough the contact form, it will be sent.
    If then I refresh the page in order to send another one, it will not go.
    I muss visit another page (inside my site) and then use the contact form again, in order send another message.
    This issue only appears in Firefox. I tried Chrome and some other browsers and they were fine.
    No problem there.

    I have no idea what can cause this issue. I just hope that you guys have more experience or luck than me.

    Best regards
    Asterios

    October 25, 2016 at 5:25 am #703540
    Ismael

    Hi,

    I’m not sure why it works on Chrome and not on a Firefox browser. Do you have any extensions in your firefox browser? Have you tried it on another computer or network?

    Best regards,
    Ismael

    October 26, 2016 at 2:57 pm #704330
    Asterios

    Dear Ismael,

    I have tried several computers and if you guys have tested the issue, then it has been tested from different networks.

    Best regards
    Asterios

    October 26, 2016 at 11:55 pm #704598
    Asterios

    Another question that might help to come closer to a solution.

    I saw this in the console:

    Mixed Content: The page at ‘https://www.koelner-musikakademie.de/’ was loaded over HTTPS, but requested an insecure stylesheet ‘http://fonts.googleapis.com/css?family=Open+Sans:400,800,300,700’. This request has been blocked; the content must be served over HTTPS.

    Do you thing this could have something to do with that and if yes is it possible to solve this?
    I tried with this plugin but I only got a white screen, so I had to undo from https to http.

    Regards
    Asterios

    • This reply was modified 7 years, 9 months ago by Asterios.
    October 30, 2016 at 5:18 am #705748
    Ismael

    Hi!

    Yes, we saw that error in the console, that’s why we suggested the ssl or https plugins. Please install the plugins again, see if the error disappears. Unfortunately, I don’t think this is related to the contact form issue. We checked the site on firefox and the contact form disappears on initial load. Please add this code in the Quick CSS field.

    .js_active .av-minimum-height .container {
    z-index: 1;
    opacity: 1;
    -webkit-transition: none;
    transition: none;
}

    Regards,
    Ismael

    October 30, 2016 at 11:37 pm #705905
    Asterios

    Hi Ismael,

    I reinstalled both plugins and added the code you provided.
    After refreshing the page, I still can´t send any email over the cntact form.
    Right now I have the plugin “force htpps” activated.

    Best Regards
    Asterios

    October 31, 2016 at 8:02 pm #706458
    curerd

    PRETTY FRUSTRATED.

    I’ve had a hard time finding where I should post to reach out to get help and support for my Enfold Theme. I have not been able to get the contact form to work at all. I have tried to at Easy WP SMTP and did a test with success from the settings on there. The form is on my page here: http://exodusbtf.com/brand-partner-registration-form/

    When you hit submit: you get a message saying it was sent – but no email goes to the destination

    I need to get this fixed asap for capturing new registrations for our event.

    Randall Cure

    November 1, 2016 at 5:58 pm #706812
    curerd

    HELP! how long does it take to get a response on here – I do not see any other way of reaching out to get support! Is anyone listening?

    Randall Cure

    November 2, 2016 at 2:35 pm #707108
    Andy

    Hi,

    please check out our documentation about this issue: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Best regards,
    Andy

    November 4, 2016 at 7:20 pm #708392
    Asterios

    Hello again,

    I haven´t heard anything since my lst reply, so I decided to “ring a bell”.
    Are there any news about the issue and how it can be fixed?

    Best Regards
    Asterios

    November 7, 2016 at 1:36 am #708984
    Asterios

    Hello,

    it´s been a week since your last reply and this is not the support I am used to from you guys.
    I understand that I am not the only customer but stil I would like to bring this to an end by solving this problem.

    I would really appreciate it, if I heard from you soon.

    Best Regards
    Asterios

    November 7, 2016 at 1:04 pm #709145
    Andy

    @asterios
    Sorry, we did not notice that @curerd hijacked your thread, so we thought we already provided an answer to this ticket here.
    Please try the contact form of Contact Form 7 plugin, to see if this is working for you on Firefox.

    Also there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    November 8, 2016 at 12:54 pm #709756
    Asterios

    Hello Andy,

    thanky for your reply.

    I guess that if I install a new copy of Enfold, all the settings need to be exported and imported again, right?
    I will do that and let you know.

    Best Regards
    Asterios

    November 9, 2016 at 11:07 am #710164
    Ismael

    Hey!

    We removed the following methods in the functions.php file because you don’t need it anymore. The issues pertaining to those codes are already fixed in the latest version of the theme.

    /*
*Close Button
*/

function modify_jquery() {
if (!is_admin()) {
	wp_deregister_script('jquery');
	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
	wp_enqueue_script('jquery');
}
}
add_action('init', 'modify_jquery');

function ava_googlemaps_apikey() {
	$prefix  = is_ssl() ? "https" : "http";
    wp_deregister_script('avia-google-maps-api');
	wp_register_script( 'avia-google-maps-api', $prefix.'://maps.google.com/maps/api/js?key=AIzaSyBOhipDPxLWk4OEwU7s9527X66xxxxx', array('jquery'), '3', true);
	wp_enqueue_script('avia-google-maps-api');
}
add_action('init', 'ava_googlemaps_apikey');

    By removing the “jquery” fix, the site should load the latest version of jquery. Please remove browser cache and hard refresh before testing the contact page again.

    Best regards,
    Ismael

    November 9, 2016 at 1:48 pm #710210
    Asterios

    Hi Ismael,

    I need to be sure before doing anything, since there were many suggestions.

    Is this what you did and it means I only need to clear the cache WITHOUT installing a fresh copy of Enfold?

    OR

    Do I stil have to install a new copy of Enfold?

    In any case, did this fix the problem for you? I am stil seeing it even after clearing the cache.

    Best Regards
    Asterios

    November 10, 2016 at 6:26 am #710545
    Ismael

    Hi!

    We already removed those codes in the functions.php file but you still need to update the theme. And don’t forget to purge the cache afterwards.Could you please provide a screencast of the issue? We can’t reproduce it on firefox. Another thing that can cause this issue is the cdn. Did you subscribe to any cdn provider?

    // https://kriesi.at/support/topic/contact-form-bugs/
    // https://kriesi.at/support/topic/contact-form-resetting-to-defaults/#post-391712

    Best regards,
    Ismael

    November 11, 2016 at 2:43 am #710983
    Asterios

    Hello to everyone who helped me here,

    it is probably the CDN that I am using from Cloudflare, thanks Ismael for mentioning this.

    For anyone using Cloudflare´s CDN:
    Their CDN can sometimes break things.
    If you are updating your site (logged in at WP) and something always appear broken, go to in Cloudflare and “play” with the page rules. Try many different ones until the problem(s) dissappear.
    Next time remember to pause the CDN before you update a page with a previous problem.

    Now two last questions to @Ismael
    1. My Enfold´s version ist 3.8. Is there an update? Or do you mean something else?

    2. Your reply https://kriesi.at/support/topic/contact-form-not-working-in-firefox/#post-701009
    I also saw an error about loading mixed content because of http://fonts.googleapis.com/css?family=Open+Sans:400,800,300,70.
    Is there actually a way to load googlefonts from https?

    Thank you all guys for your help and patience!

    Best Regards
    Asterios

    November 11, 2016 at 4:55 pm #711254
    Andy

    Hi,

    1.) If you’re using Enfold v3.8 and you’re fine.

    2.) It would be best to ask those questions Google support or simply google about it :).

    Let us know in a new ticket if you have some more questions about the theme.

    Best regards,
    Andy

    November 12, 2016 at 5:57 am #711388
    Asterios

    Ok Andy,

    thanks for the reply.
    Found the problem with the fonts. It was caused by the revolution slider.

    No more questions here.

    Best Regards
    Asterios

    November 14, 2016 at 12:42 pm #711900
    Andy

    Hi,

    glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

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Viewing 24 posts - 1 through 24 (of 24 total)
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