Viewing 24 posts - 1 through 24 (of 24 total)
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  • #700214

    Dear Team,

    I am facing a strange problem with the contact form.
    When I send for the first time a message in firefox, this get´s delivered but if I want to send another one, then it will not go.

    Please check it for any errors you might find.

    Best Regards
    Asterios

    #701009

    Hey asterios,

    Thank you for using Enfold.

    The page is not loading properly because of a mixed content error. Please make sure that you have the latest version of the theme, 3.8, and install one of the following plugins.

    // https://wordpress.org/plugins/wp-force-ssl/
    // https://wordpress.org/plugins/force-https/

    Best regards,
    Ismael

    #701140

    Hi Ismael,

    thank you for the suggestions, I tried both but they didn´t help or work.
    The problem is stil there and I really don´t know hot to solve it.
    Would it help if I gave you access to the site?

    Best regards
    Asterios

    #702404
    #702482

    Hello Andy,

    thank you for your reply.
    The issue ist stil there, I tried the instructions you sent.

    Let me please write one more time what the problem is.

    If I send an email trough the contact form, it will be sent.
    If then I refresh the page in order to send another one, it will not go.
    I muss visit another page (inside my site) and then use the contact form again, in order send another message.
    This issue only appears in Firefox. I tried Chrome and some other browsers and they were fine.
    No problem there.

    I have no idea what can cause this issue. I just hope that you guys have more experience or luck than me.

    Best regards
    Asterios

    #703540

    Hi,

    I’m not sure why it works on Chrome and not on a Firefox browser. Do you have any extensions in your firefox browser? Have you tried it on another computer or network?

    Best regards,
    Ismael

    #704330

    Dear Ismael,

    I have tried several computers and if you guys have tested the issue, then it has been tested from different networks.

    Best regards
    Asterios

    #704598

    Another question that might help to come closer to a solution.

    I saw this in the console:

    Mixed Content: The page at ‘https://www.koelner-musikakademie.de/’ was loaded over HTTPS, but requested an insecure stylesheet ‘http://fonts.googleapis.com/css?family=Open+Sans:400,800,300,700’. This request has been blocked; the content must be served over HTTPS.

    Do you thing this could have something to do with that and if yes is it possible to solve this?
    I tried with this plugin but I only got a white screen, so I had to undo from https to http.

    Regards
    Asterios

    • This reply was modified 7 years, 7 months ago by Asterios.
    #705748

    Hi!

    Yes, we saw that error in the console, that’s why we suggested the ssl or https plugins. Please install the plugins again, see if the error disappears. Unfortunately, I don’t think this is related to the contact form issue. We checked the site on firefox and the contact form disappears on initial load. Please add this code in the Quick CSS field.

    .js_active .av-minimum-height .container {
        z-index: 1;
        opacity: 1;
        -webkit-transition: none;
        transition: none;
    }

    Regards,
    Ismael

    #705905

    Hi Ismael,

    I reinstalled both plugins and added the code you provided.
    After refreshing the page, I still can´t send any email over the cntact form.
    Right now I have the plugin “force htpps” activated.

    Best Regards
    Asterios

    #706458

    PRETTY FRUSTRATED.

    I’ve had a hard time finding where I should post to reach out to get help and support for my Enfold Theme. I have not been able to get the contact form to work at all. I have tried to at Easy WP SMTP and did a test with success from the settings on there. The form is on my page here: http://exodusbtf.com/brand-partner-registration-form/

    When you hit submit: you get a message saying it was sent – but no email goes to the destination

    I need to get this fixed asap for capturing new registrations for our event.

    Randall Cure

    #706812

    HELP! how long does it take to get a response on here – I do not see any other way of reaching out to get support! Is anyone listening?

    Randall Cure

    #707108

    Hi,

    please check out our documentation about this issue: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Best regards,
    Andy

    #708392

    Hello again,

    I haven´t heard anything since my lst reply, so I decided to “ring a bell”.
    Are there any news about the issue and how it can be fixed?

    Best Regards
    Asterios

    #708984

    Hello,

    it´s been a week since your last reply and this is not the support I am used to from you guys.
    I understand that I am not the only customer but stil I would like to bring this to an end by solving this problem.

    I would really appreciate it, if I heard from you soon.

    Best Regards
    Asterios

    #709145

    @asterios
    Sorry, we did not notice that @curerd hijacked your thread, so we thought we already provided an answer to this ticket here.
    Please try the contact form of Contact Form 7 plugin, to see if this is working for you on Firefox.

    Also there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Best regards,
    Andy

    #709756

    Hello Andy,

    thanky for your reply.

    I guess that if I install a new copy of Enfold, all the settings need to be exported and imported again, right?
    I will do that and let you know.

    Best Regards
    Asterios

    #710164

    Hey!

    We removed the following methods in the functions.php file because you don’t need it anymore. The issues pertaining to those codes are already fixed in the latest version of the theme.

    /*
    *Close Button
    */
    
    function modify_jquery() {
    if (!is_admin()) {
    	wp_deregister_script('jquery');
    	wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js');
    	wp_enqueue_script('jquery');
    }
    }
    add_action('init', 'modify_jquery');
    
    function ava_googlemaps_apikey() {
    	$prefix  = is_ssl() ? "https" : "http";
        wp_deregister_script('avia-google-maps-api');
    	wp_register_script( 'avia-google-maps-api', $prefix.'://maps.google.com/maps/api/js?key=AIzaSyBOhipDPxLWk4OEwU7s9527X66xxxxx', array('jquery'), '3', true);
    	wp_enqueue_script('avia-google-maps-api');
    }
    add_action('init', 'ava_googlemaps_apikey');

    By removing the “jquery” fix, the site should load the latest version of jquery. Please remove browser cache and hard refresh before testing the contact page again.

    Best regards,
    Ismael

    #710210

    Hi Ismael,

    I need to be sure before doing anything, since there were many suggestions.

    Is this what you did and it means I only need to clear the cache WITHOUT installing a fresh copy of Enfold?

    OR

    Do I stil have to install a new copy of Enfold?

    In any case, did this fix the problem for you? I am stil seeing it even after clearing the cache.

    Best Regards
    Asterios

    #710545

    Hi!

    We already removed those codes in the functions.php file but you still need to update the theme. And don’t forget to purge the cache afterwards.Could you please provide a screencast of the issue? We can’t reproduce it on firefox. Another thing that can cause this issue is the cdn. Did you subscribe to any cdn provider?

    // https://kriesi.at/support/topic/contact-form-bugs/
    // https://kriesi.at/support/topic/contact-form-resetting-to-defaults/#post-391712

    Best regards,
    Ismael

    #710983

    Hello to everyone who helped me here,

    it is probably the CDN that I am using from Cloudflare, thanks Ismael for mentioning this.

    For anyone using Cloudflare´s CDN:
    Their CDN can sometimes break things.
    If you are updating your site (logged in at WP) and something always appear broken, go to in Cloudflare and “play” with the page rules. Try many different ones until the problem(s) dissappear.
    Next time remember to pause the CDN before you update a page with a previous problem.

    Now two last questions to @Ismael
    1. My Enfold´s version ist 3.8. Is there an update? Or do you mean something else?

    2. Your reply https://kriesi.at/support/topic/contact-form-not-working-in-firefox/#post-701009
    I also saw an error about loading mixed content because of http://fonts.googleapis.com/css?family=Open+Sans:400,800,300,70.
    Is there actually a way to load googlefonts from https?

    Thank you all guys for your help and patience!

    Best Regards
    Asterios

    #711254

    Hi,

    1.) If you’re using Enfold v3.8 and you’re fine.

    2.) It would be best to ask those questions Google support or simply google about it :).

    Let us know in a new ticket if you have some more questions about the theme.

    Best regards,
    Andy

    #711388

    Ok Andy,

    thanks for the reply.
    Found the problem with the fonts. It was caused by the revolution slider.

    No more questions here.

    Best Regards
    Asterios

    #711900

    Hi,

    glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

Viewing 24 posts - 1 through 24 (of 24 total)
  • The topic ‘Contact form not working in Firefox’ is closed to new replies.