Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 7, 2021 at 12:08 pm #1298925
    onedesignprint

    Looks like our contact form has stopped sending emails for the past week. We are using Post SMTP.

    Having read previous threads, we have tried;
    – Using different email addresses
    – Setting up Contact form 7

    But still having issues, please help!

    May 10, 2021 at 5:09 am #1299220
    Rikard

    Hey onedesignprint,

    Could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Also, does it work if you use Contact Form 7? Please try requesting a new password if it doesn’t work. If you don’t get the email from WordPress, then your installation is likely not able to send emails.

    Best regards,
    Rikard

    May 11, 2021 at 12:32 pm #1299654
    onedesignprint

    Hi Rikard

    We have updated theme. Also tried using Contact Form 7.

    And also tried with and without Post SMTP plugin.

    Still not working, any ideas?

    Thanks
    ODP

    May 12, 2021 at 5:22 am #1299817
    Nikko

    Hi ODP,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    May 12, 2021 at 10:55 am #1299872
    onedesignprint

    Hi Nikko, please see private content.

    Thanks!

    May 13, 2021 at 12:16 am #1300000
    jakejules

    Did this get resolved? because I’m having the same issue.
    We’ve had our simple email setup for years now, and it hasn’t been working since May 6.

    May 14, 2021 at 8:53 am #1300265
    Nikko

    Hi onedesignprint,

    Thanks for giving us admin access.
    Default PHP Mailer does not seem to work.
    I tried to test the POST SMTP plugin that is already installed and activated and though it said that sending was successful the email wasn’t received on my end.
    I had to test it with another SMTP plugin WP Mail SMTP (now deactivated) and it does not work, I would suggest setting using other SMTP options available, you may need to request for assistance from your hosting provider to set it up.

    Best regards,
    Nikko

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