Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • May 19, 2023 at 5:28 pm #1407969
    Camineet

    Hi I just updated the contact form backend setting to send to a new email, and no emails are sent at all even though they worked earlier today with the email address that’s been in there for about 5yrs.

    I’ve checked the spam folder in my email and done 2 tests. I’ve waited more than 5 minutes and nothing is coming through.

    Can you please have a look?

    May 19, 2023 at 8:51 pm #1407979
    Rikard

    Hey Marc,

    Please try the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Rikard

    May 19, 2023 at 9:32 pm #1407984
    Camineet

    Thanks as always Rikard. The problem seems to be 2. Check if WordPress is able to send e-mails

    I have gotten a hold of my functions.php file. What email do I put in this snippet?

    function change_cf_from() {
    return " (Email address hidden if logged out) ";
}
add_filter('avf_form_from', 'change_cf_from', 10);

    The email I want notified of lead form submissions? The instructions are confusing.

    Or should I just leave the snippet as is and insert it into functions.php?

    May 19, 2023 at 9:40 pm #1407985
    Camineet

    I added that snippet to the end of functions.php

    Unfortunately, I’m still not getting any emails from our site including the forgot password one.

    May 19, 2023 at 9:43 pm #1407986
    Camineet

    Now I changed the snippet to (Email address hidden if logged out)

    Still won’t send emails.

    May 20, 2023 at 10:46 am #1408010
    Rikard

    Hi,

    Thanks for the update. Did you test if your WordPress installation is able to send emails? I tried adding a new user and requested a password reset link on the login page, but nothing happens from there. I also requested the same thing under Users in the WordPress menu with the same result – no email. I would suggest that you try reaching out to your hosting provider to see if they can tell you what the problem is. If your WordPress installation is not able to send emails, then it’s likely not a theme problem.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.