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  • June 5, 2019 at 1:01 am #1107320
    Courtney

    Hi guys!

    The contact form isn’t sending out the email.

    The form has been filled out correctly, it gives the sent notification on the site however nothing is getting sent out via email.

    Can you take a look to see what’s going on?

    June 5, 2019 at 7:40 am #1107390
    Rikard

    Hey Courtney,

    Did you go through this? https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Rikard

    June 5, 2019 at 4:04 pm #1107659
    Courtney

    Hi Rikard,

    I tried everything on the list and also called the hosting provider. They said everything on the server side looks good.

    The form goes to the customer but is not going to the email addresses that we set in this section of the form:
    “Enter one or more Email addresses (separated by comma) where mails should be delivered to.”

    I entered the emails that i’d like the form to be sent to but the form is not sending out to those email addresses.

    Note: The form on the Contact Page is working fine.

    • This reply was modified 5 years, 5 months ago by Courtney.
    June 6, 2019 at 7:15 pm #1108059
    Kakadante

    I’m also facing this same problem with contact form, what is the best work-around?

    June 7, 2019 at 9:21 am #1108180
    Kakadante

    How did you sort this out Rikard or Courtney if you did?

    June 7, 2019 at 1:34 pm #1108257
    Courtney

    I’m still waiting to hear back from them @Kakadante

    June 7, 2019 at 1:55 pm #1108261
    Kakadante

    Oh okay,

    But they are taking a century to get back. Wassup the very able enfold theme support team? Just curious since the client is heavily at my back demanding the site to have been ready.

    June 10, 2019 at 12:34 pm #1108799
    Ismael

    Hi,

    Sorry for the delay. Have you tried switching to the Contact Form 7? Let us know if the emails are sent properly when you use the plugin. If it still doesn’t work, then it’s probably an issue with the server.

    Best regards,
    Ismael

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