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  • February 19, 2019 at 1:13 am #1068683
    Lexa_Dryke

    Hi there,
    I have an issue with the enfold contact form. First time it’s happening. I have 7 website with enfold. And I am using the latest update theme and wp.
    When a form is sending, I’m receiving the message in an email from (Email address hidden if logged out) (I don’t know this address) and the auto response is not sending.
    Do you have an idea why ?
    I give you access if you could have a look.
    Thx
    Lex

    • This topic was modified 5 years, 9 months ago by Lexa_Dryke.
    February 20, 2019 at 9:55 am #1069346
    Ismael

    Hey Lexa_Dryke,

    Thank you for using Enfold.

    That is the default “from” address when no email field exists. Did you add an email field in the contact form? You can manually set the “from” address using a filter.

    // https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    The filter is available in the docs along with a few steps that you can try to troubleshoot the issue.

    Best regards,
    Ismael

    February 20, 2019 at 10:28 am #1069367
    Lexa_Dryke

    Hi Ismael,
    Thx for taking the time to answer.
    I did add an email field in the contact form.
    The contact form is sending emails. I receive them. But from an adress I did not created using my name domain, instead of the form user’s email.
    And the autoresponder does not work.
    I use Enfold for a long time now. First time it’s happening. And first time, the enfold support is not very helpful.
    Best
    Lex

    February 21, 2019 at 7:14 am #1069803
    Ismael

    Hi,

    We provided you with a filter that can be used to change the default “from” address. Have you tried it?

    An example from the documentation:

     function change_cf_from() {
    return " (Email address hidden if logged out) ";
}
add_filter('avf_form_from', 'change_cf_from', 10)

    Best regards,
    Ismael

    February 21, 2019 at 9:56 am #1069848
    Lexa_Dryke

    Hi,
    No I did not try it yet. You gave me a solution for a “not sending emails problem”. The contact form is sending emails. But instead of using the email address the user entered into the “E-Mail” field of the contact form, is using ” (Email address hidden if logged out) “. For my other 6 enfold websites on the same server, it’s working fine. It should work for this website without filter.
    Best
    Lex

    February 22, 2019 at 4:45 am #1070203
    Ismael

    Hi Lex,

    Can you give us a link to the page with the contact form? That filter allows you to replace the “no-reply@mysite.com” address with the one specified. We can also use that filter to use the value of the “email” field as the “from” address, but it’s not recommended because your server might blocked emails bearing “from” address from a different domain.

    Best regards,
    Ismael

    February 22, 2019 at 8:43 am #1070259
    Lexa_Dryke

    Hi Ismael,
    Thank you for taking the time to have a look.
    If you need login credentials, tell me.
    Best
    Lex

    February 26, 2019 at 3:25 pm #1071837
    Lexa_Dryke

    Hi Ismael,
    “Help yourself and heaven will help you…” For your information, both contact form are working fine now.
    The problem was link to the email field which was not on “Valid E-Mail address”, but only “must be filled”.
    Since, I changed it, it works… No filter needed. You can close this thread.
    Best
    Lex

    February 27, 2019 at 12:05 am #1072039
    Basilis

    Hi,

    Thank u for updating us and letting us know!

    Best regards,
    Basilis

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Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘CONTACT FORM ISSUE / UNKNOWN "NO-REPLY" EMAIL & NO AUTORESPONSE’ is closed to new replies.