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  • January 15, 2026 at 12:21 am #1493927
    Andrew

    Hi guys,

    I hope you’re well.

    I’m having an issue with the Enfold contact form across several websites I own. The forms were working fine previously, but have recently stopped sending emails without any changes on my side.

    A few details:

    * All sites are running the **latest version of WordPress**
    * The **Enfold theme is updated** to the latest version
    * I’ve double-checked the **admin email addresses** and settings
    * The contact forms **used to work**, and then suddenly stopped
    * I installed **Contact Form 7** as a test and its emails are sending and being received in my Gmail inbox without any issues

    I’ve gone through the documentation you recommend regarding email delivery and contact forms, but I still haven’t been able to get the built-in Enfold contact form working again.

    Could you please advise

    Many thanks in advance for your help.

    Kind regards,
    Andrew

    January 15, 2026 at 5:19 am #1493936
    Ismael

    Hey Andrew,

    Thank you for the inquiry.

    Have you tried setting a From address or activating an SMTP plugin? You should also try using a different email address to test whether the issue is related to the email provider. Please check the link below for more information on how to troubleshoot contact form issues:

    Contact Form

    We would like to check this further, but it looks like you may have forgotten to include the site URL in the private field. Please provide this information so we can investigate the issue further.

    Best regards,
    Ismael

    January 15, 2026 at 3:17 pm #1493980
    Andrew

    Hi Ismael,

    Thanks for getting back to me.

    I’ve gone through the documentation, installed an SMTP plugin, and configured it using the settings from SiteGround. That part is now working in the sense that emails from the Enfold contact form are being delivered to my SiteGround mailbox.

    However, even after speaking with SiteGround support, I still can’t get those emails to arrive in my Gmail inbox via forwarding. SiteGround say the messages are leaving their server, but nothing shows in Gmail (not in spam either). This only started happening recently, and it seems to coincide with WordPress updates and the need to move away from the default PHP mail function to SMTP.

    My concern is that I now have to rely on an extra plugin just to get a basic contact form working, which ideally shouldn’t be necessary for a core feature of the theme.

    Could you clarify:

    1. What exactly has changed recently that caused the built-in Enfold contact form emailing to stop working in the way it previously did?
    2. Whether there is a recommended solution that doesn’t rely on an additional SMTP plugin?
    3. If this is something that is likely to be addressed in future Enfold updates so that the contact form can send reliably again without extra plugins?

    At the moment everything “half works”, but the forwarding/Gmail side is still unreliable, and I’d like to avoid a fragile setup if possible.

    Thanks in advance for any clarification you can provide.

    Kind regards,
    Andrew

    January 15, 2026 at 6:14 pm #1493989
    Rikard

    Hi Andrew,

    You can test if this is a theme problem or not by activating a different theme and try sending a message then. I would guess that you will have the same problem as you do now, as Enfold doesn’t actually deliver your messages, the mail server at your hosting provider does that. If they say that emails are leaving their servers, then it’s not an Enfold problem, it’s not a WordPress problem, or a problem with your mail server.

    Best regards,
    Rikard

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