Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 5, 2021 at 11:26 pm #1270483
    Patrick K

    Hi,

    I have included the contact form in my Enfold template. When the form is filled in and the ‘conform’ button is pushed, nothing happens. What could this be? Regards Patrick

    January 6, 2021 at 4:42 am #1270506
    Nikko

    Hi Patrick,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    January 6, 2021 at 9:28 am #1270559
    Patrick K
    This reply has been marked as private.
    January 7, 2021 at 4:28 am #1270754
    Rikard

    Hi Patrick,

    Thanks for that. I can’t see any problems when trying to submit the form in question though, please see screenshot in private. Also please check that you got the message which I submitted just now. If you need further help then please let us know how to reproduce the problem you are having.

    Best regards,
    Rikard

    January 7, 2021 at 12:10 pm #1270842
    Patrick K

    Hi Rikart,

    I see that submitting the message is working. But I did not receive the message you sended.

    Could this be something in my setting?

    Regards,
    Patrick

    January 8, 2021 at 4:41 am #1271003
    Rikard

    Hi,

    Thanks for the update. Did you verify that your WordPress installation is able to send emails? You can do that by requesting a new password on the login page for example. Also please try the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-, and check your spam folder too.

    Best regards,
    Rikard

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