Viewing 10 posts - 1 through 10 (of 10 total)
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  • November 21, 2019 at 12:32 pm #1158798
    Wendy

    Hi guys/girls,

    The Contact Form doesn´t work. Emails were not send, and I didn´t get an error message. Checked all points in the documentation and emails are being sent with Contact Form 7 but nog through regular Enfold contact form. Beware: the current contact form page now uses the Contact Form 7 plugin.

    November 22, 2019 at 5:27 am #1159001
    Rikard

    Hey Wendy,

    Sorry for the problem, could you try updating the theme to the latest version (4.6.3.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    January 14, 2020 at 12:14 pm #1173244
    Wendy

    Rikard,

    I have updated the theme to version 4.7.1. but the contact form still doesn’t send any emails.

    Once again: be aware that the current contact form is build with the Contact Form 7 plugin.

    January 14, 2020 at 9:20 pm #1173638
    Basilis

    Hi,

    Please contact the plugin developer we cant help with a third party plugin

    Best regards,
    Basilis

    January 14, 2020 at 9:26 pm #1173642
    venolab

    Also look here: https://kriesi.at/support/topic/kontaktformular-versendet-keine-emails/

    I had the same problem (I’m using Gravity Forms). The problem occured due to the WP-own smtp. I completely solved this problem using this plugin WP Mail SMTP.

    Yours, Thomas

    January 14, 2020 at 10:18 pm #1173688
    Victoria

    Hi venolab,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    January 16, 2020 at 7:04 pm #1175159
    Wendy

    I’ve got the contact form as a replacement, but it would be nice if the original Enfold contact form would work.

    January 16, 2020 at 7:07 pm #1175160
    Jordan Shannon

    Hi,

    Devs will continue to troubleshoot. Did you attempt to use the suggested plugin?

    Best regards,
    Jordan Shannon

    January 17, 2020 at 1:38 pm #1175388
    Wendy

    Currently I am using the Contact form 7 plugin, which is working fine.

    January 17, 2020 at 8:34 pm #1175627
    Victoria

    Hi Wendy,

    You might want to stick to it for now.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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