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  • #1441319

    Hello,

    My Enfold contact form no longer sends emails since last update.
    I’ve tried (with no success):
    change email address
    check spam folder
    wordpress sends emails ok
    created a new default form: still no email sent

    The SAME form in the English version does work.

    Where could the problem come from please?
    Thanks! :)

    #1441342

    Hey aquibikes,

    First off, please make sure that you have a valid SSL certificate for your site.

    Best regards,
    Rikard

    #1441349

    First of all, I would recommend using an SMTP plugin. It makes the e-mail / contact form exchange much more secure.
    How does the not sending manifest itself? Do you get an error message from Enfold – or do you not receive any test emails via the contact form?

    A lot has happened with providers in terms of security.
    So if you do not have an spf record in your DNS settings, your emails may go out but be intercepted by your provider.
    I always set spf-record , DKIM and DMARC in the DNS settings.

    #1441372

    Hi,

    Can you send emails using a different contact form plugin? Please follow @Guenni007’s suggestions above and check the link below for more possible solutions:

    // https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Ismael

    #1441454

    but you can use the enfold contact form – but with WP Mail SMTP
    The free version is all you need. – It has many mailer options

    You just need to find out from your provider which smtp server settings you need to use.

    By the way: Incidentally, the spf-record is probably the most important thing here if, for example, the e-mail address used in your installation to send the contact form does not match the domain.

    e.g:

    SPF Include Example
    For example: If you have “include:_spf.google.com” in your SPF record, and emails are sent from a Google IP address, it will be considered an authorized email sender because the originating IP is found within the “include” mechanism of that domain’s SPF record. As a result of this, the email will successfully pass through the server before reaching its intended recipient.
    To authorize google as a verified sending source, this should be your SPF record syntax:
    v=spf1 include:_spf.google.com ~all

    that means : f.e. if your wordpress domain is your-wordpress-domain.com but you try to send your e-mails via contact form by (Email address hidden if logged out)
    you had to go to your provider of your-wordpress-domain.com and set a txt record with including the url : your-name.com to authorized email sender.

    Ask your provider what setting might be the best for your installation.
    this differs from provider to provider. For example – on former times i had my domains on hosteurope.
    so i had to set a txt record : v=spf1 a mx include:spf.server-he.de -all

    etc.

Viewing 5 posts - 1 through 5 (of 5 total)
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