Contact form does not respond

Dear Rikard,

Thank you very much for the link. I have now tried various things, but unfortunately all previous attempts to get this ENFOLD contact form to work have failed. (I’m very surprised and a bit helpless, because I’ve never had this problem before (and I’ve been using ENFOLD for all my websites for almost 9 years now)

to the current status and what I have tried:

1. Typos and SPAM > Checked everything, checked with various email addresses
2. I tried the suggested changes in the function.phph-file, after it didn’t change anything, I removed the suggested code:
function change_cf_from() {
return “ (Email address hidden if logged out) ”
}
add_filter(‘avf_form_from’, ‘change_cf_from’, 10);

3. I also tried installing the “Solid Mail” plugin without success and then uninstalled the plugin again.
4.Then: a new contact form from ENFOLD with standard settings integrated into a test page: see link: http://neu2025.lebendigfuehlen.de/home-test/#enfold
– As a test, my own email is entered here as the recipient for the contact form
– I have filled out the contact form and after pressing the “Send” button the message “Your message has been sent” appears >> see screenshot: enfold1.jpg. and enfold2.jpg.
>> !! BUT no message arrives! / There are also no messages blocked or in any SPAM folder, everything checked.

5. Then I created a contact form via Contact form 7. See link: http://neu2025.lebendigfuehlen.de/home-test/#contact7
– Again, I filled out the contact form (see screenshot: contact7-1.jpg) and it WORKS.
>> Both emails (which I sent to different email addresses as a test) arrived – both the confirmation email to the author of the message and the notification to the recipient of the contact form: see screenshot: “contact7-2.jpg

>> WHAT DOES THIS MEAN, that it works with Contact 7, but not with the ENFOLD theme?
The customer wants as few plugins as possible, so it would be important to make the ENFOLD contact form work as well.
Therefore, I would like to ask you: What can I do to make the above contact form from Enfold work: http://neu2025.lebendigfuehlen.de/home-test/#enfold

Please help me further. I have never had this problem in all these years and really don’t know what to do.

Best regards Diana

Dear Ismael,

Thank you for your reply.
As the website should go online before Christmas, I have now integrated the contact form from Contact Form 7 for the main page and this works: https://lebendigfuehlen.de/#kontakt

However, as I would generally prefer the ENFOLD contact form, I have created a duplicate of the page under the subdomain http://final.lebendigfuehlen.de/ in which the original ENFOLD contact form is displayed.

As further steps I have here times
– deactivated all other plugins – to check if this is the reason > but still does not work, still the same message “Your request has been sent” and then no emails arrive.
– what do you mean it could also be due to a custom script? Which script?

I have now installed the “Solid Mail” plugin again in this test version and also added my test mail here, but this did not help either, the sending process dragged on indefinitely and nothing was sent. What else could I try?

Can you help me further? I’m really at a loss as to what the problem could be.
Best regards Diana