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    1. The checkbox always returns false to the senders email, when checked or not.

    2. I’m struggling with something fairly simple, yet difficult because of the way the contact form is built.

    I have a pretty long form and want it to have dividers/subtitles in between some fields to make it more appealing.

    I have tried by adding text in between the shortcode, but this text becomes deleted when I save and view the frontend.

    How could I solve this?

    See e.g.: In this case the SUBTITLE is stripped away in the frontend

    [av_contact_field label='Name' type='text' options='' check='is_empty' width='element_half']

    [av_contact_field label='Surname' type='text' options='' check='is_empty' width='element_half']


    [av_contact_field label='E-Mail' type='text' options='' check='is_email' width='']

    [av_contact_field label='etc' type='text' options='' check='is_empty' width='']


    [av_contact_field label='etc' type='text' options='' check='is_empty' width=''] [/av_contact]

    Thank you



    Please provide a URL to the location where this event is taking place. Since there are so many ways to customize this theme, and with a number of updates already released, -there is no sure way for us to provide you with a reliable answer without first looking at the code.

    Your best bet is to mask the link using or show a page on the demo site which displays the behavior. A labeled screenshot hosted on or else where would also be helpful in ensuring success. However. a screenshot alone is not very helpful since we need to see the html/css/js code particular to your situation in order to provide a meaningful solution.





    I’m using latest build, 1.7, working locally.

    Please try implementing a checkbox in the contact form and see what you get when receiving the email when the checkbox is checked.

    I always receive false, whether it’s checked or not

    Please also try to insert text in between the shortcode of a form, like I exampled above

    It’s fairly standard stuff, which I encounter also on a default install of 1.7




    In order for me to do that I would have to rebuild your site on a live host, a time consuming endeavor. I test on a localhost which by definition can not send emails.

    The latest theme is version 1.71 which is what I am using.

    Please provide a URL. I need to see the code *live in your page* since this is not normal behavior most likely influenced by either your custom plugin combination or a misconfigured server/extension.





    I’ve made a testaccount for you.

    The checkbox issue seems gone in 1.71

    But see what happens when I put text in between the contact shortcode: it’s stripped away. I’d like to know a method to prevent this, if possible

    This is my shortcode:

    [av_contact email='blabla' button='Submit' title='Send us mail' sent='Your message has been sent!' autorespond='' captcha='']

    [av_contact_field label='Name' type='text' options='' check='is_empty' width='']


    [av_contact_field label='E-Mail' type='text' options='' check='is_email' width='']

    [av_contact_field label='Subject' type='text' options='' check='is_empty' width='']


    [av_contact_field label='Message' type='textarea' options='' check='is_empty' width='']

    [av_contact_field label='check this' type='checkbox' options='' check='' width='']



    Yes, it’s not possible to insert text inside the [av_contact] shortcode – it will be ignored and stripped. You can add your idea to the wishlist though: – maybe we’ll add a “html content” element to the contact form if more users request it.

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