Viewing 5 posts - 1 through 5 (of 5 total)
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  • February 10, 2020 at 8:19 am #1182959
    kwebdesi

    Hi – My client is getting the axcelerate integration plugin loaded onto their site to use to book training sessions. The axcelerate support trying to load for them has advised they believe there is a conflict with Enfold. When we change to default theme everything works. They believe that avia.js is overriding the default version of jquery. However I found a thread that says the enfold does not override the standard wordpress jquery version.
    They sent me this image – https://docs.google.com/document/d/1Pgii2JuCpW1rHd7Jjn9BRxCoI3qpW41zsRhIWNZyui4/edit?usp=sharing

    My preference is not to have to redo the site with a different theme. Can you provide me with any advice on what I can tell them and how it could possibly be fixed. This plugin is integral to the business as they are a training business using axcelerate as their booking system.
    With thanks

    February 10, 2020 at 1:44 pm #1183041
    Rikard

    Hey kwebdesi,

    Enfold doesn’t use a different version of jQuery other than the default WordPress one. As for your problem; could you try updating the theme to the latest version (4.7.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    If not then please try to disable all plugins except your essential one to see if the problem still exists after that.

    Best regards,
    Rikard

    February 10, 2020 at 1:45 pm #1183042
    Rikard

    Hi,

    The update to 4.7.x has to be done manually from the version you are running. You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    February 11, 2020 at 8:01 am #1183356
    kwebdesi

    Hi Rikard

    Thanks – I have reinstalled theme and child theme manually. Site crashed but eventually got it all back. Always seems to crash when I update Enfold – not sure why.

    Anyway – looks to be good – thanks.

    Karen

    February 11, 2020 at 3:26 pm #1183538
    Victoria

    Hi Karen,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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