Tagged: , , ,

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #1226759

    Hi,

    I’ve got a problem with (what I think is) a conflict between Enfold and the Yoast SEO plugin on a site that I’m supporting.
    The problem occurs when I try to make changes in Yoast on a page in WordPress. When I click the ”Update” button the button deactivates and the ”save circle” begin to spin besides but then nothing happens. It never continues forward and the changes are not saved.

    I’ve run the site in Troubleshooting Mode and I first tried to activate just the Yoast plugin (without Enfold activated), and then it worked fine to save the changes. I then activated the other plugins one at a time and tried to save the changes after every plugin I activated, and it worked fine all the time. It wasn’t until I activated Enfold that the problem occured and that’s why I think it is a conflict between Enfold and Yoast.

    I’ve got the latest versions of WordPress, Enfold and Yoast installed.

    Do you have any idea what causes the problem and how to solve it?

    Kind regards, Isak

    #1227117

    Hi Isak,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1227482
    This reply has been marked as private.
    #1227865

    Hi Isak,

    Thanks for that. I tried making some changes to the Yoast fields and that worked at first, but when I try to remove something then the problem which you are describing happened. I see that the server is responding with a 403 (forbidden) error on the file in private. Maybe you could try reaching out to your hosting provider to see why that is? Also please try to activate the Classic Editor in the main page of the theme options to see if that changes anything.

    Best regards,
    Rikard

    #1242526

    Hi,

    Are there any risks for changes in the layout when changing to the Classic Editor?
    I haven’t built the website from the beginning so I’m not that familiar with how the theme is working.

    / Isak

    #1242976

    Hi Isak,

    Do you mean Classic Editor as the external plugin, or the option in the main page of the theme options? If the latter then nothing should change in your layouts. I can’t really say what will happen if you use the plugin, but you shouldn’t have to as the functionality already exists in the theme.

    Best regards,
    Rikard

    #1243103

    I meant through the Theme Options. I tried that, but when I then tried to save a page I got “403 Forbidden – You don’t have permission to access this resource”.

    I’ve contacted our hosting provider so I hope they can help us.

    / Isak

    #1243298

    Hi Isak,

    Thanks for the update. So you are getting a 403 error when you are trying to save a page? If so then it’s likely a security setting on the server which is causing that to happen. Your hosting provider should be able to help you out with that.

    Best regards,
    Rikard

    #1243348

    Hi,

    I just talked to our hosting provider, but they weren’t able to tell exactly what the problem was. They though gave me some ideas of how to maybe solve it:
    • Do you have a list of required PHP settings for the theme to function properly?
    • Do you think that this issue can cause our problem? https://www.searchenginejournal.com/wordpress-5-5-issues/377851/

    Kind regards, Isak

    #1243570

    Hi Skotbord,

    Could be. Did you install the Enable jQuery Migrate Helper plugin?

    Best regards,
    Victoria

    #1243984

    Hi,

    I have now installed the “Enable jQuery Migrate Helper” plugin, but it didn’t make any difference.

    When I tried to make changes to a page and then save them, the message in the private field appeared in the servers error log. Are you able to figure out what the problem is from that?

    Kind regards, Isak

    #1244358

    Hi Skotbord,

    ModSecurity: Access denied with code 403 You need to write to your hosting provider about the ModSecurity configuration. It’s blocking the Advanced Layout Builder requests.

    Best regards,
    Victoria

    #1244859

    Hello,

    Our hosting provider says that they don’t configure ModSecurity and that our only option in that case is to turn it completely off.

    Are there any risk for layout changes if I turn off the Advanced Layout Builder and do you think that will make any difference in this case?

    Kind regards, Isak

    #1245538

    Hi Skotbord,

    Please have a look at the following thread:

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #1245540

    Hi Skotbord,

    Please have a look at the following thread:

    If you need further assistance please let us know.

    Best regards,
    Victoria

Viewing 15 posts - 1 through 15 (of 15 total)

You must be logged in to reply to this topic.