Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 8, 2018 at 4:16 pm #982714
    jamesedwardcouncill

    I am using the ALB. I have enabled comments in WordPress setting and Enfold theme. I have also added the comments element to each individual post.

    However, the comments section is still not showing up. Please advise. Thanks

    July 8, 2018 at 5:54 pm #982747
    Mike

    Hey jamesedwardcouncill,
    Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    July 8, 2018 at 8:00 pm #982802
    jamesedwardcouncill

    Hi Mike – please see login credentials below.

    Thanks for your help

    July 8, 2018 at 9:34 pm #982855
    Mike

    Hi,
    The post about sake didn’t have a comment element, so I added one & it worked fine.
    The other post had two comment elements that didn’t work, so I tried removing them and adding one back, but that didn’t work.
    Then I tried copying the shortcode to a new post, again with no luck. Then I copied the shortcode to my localhost, which worked, and copying back to your site did work.
    I changed the post “test” to “pending” please try changing to published and check.
    I believe there is an error in your shortcode on the page or there is a conflict, but the first post works as well, so I recommend trying to use my copy or re-building the post.
    Sorry that I don’t have a better answer for you.

    Best regards,
    Mike

    July 9, 2018 at 3:02 pm #983120
    jamesedwardcouncill

    Thanks for your help Mike. I will continue to work on it.

    July 9, 2018 at 5:50 pm #983266
    Basilis

    Hi,

    Let us know if there is anything else we can do for you, by creating a new ticket.

    Best regards,
    Basilis

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