Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • August 29, 2018 at 4:32 pm #1003213
    friendlier

    Hi,
    I’ve consulted previous threads re. this. I’m not using the ALB, and have checked comment settings, but my comments aren’t displaying at all, although the meta link is showing with the number of comments

    https://jmp.sh/RsDXfbZ

    Is there something I’m doing wrong? I’ve also tried setting the CSS to display:block, but that doesn’t help either.

    best

    Simon

    August 29, 2018 at 4:46 pm #1003217
    tjswarbs78

    Hey,

    How very odd.
    Have you set comments to be moderated under “Discussion Settings”? (or via a plugin)
    It could be another setting in there maybe blocking them?

    Is it possible to post a link to the page in question?

    Thanks

    TJ

    August 30, 2018 at 1:12 pm #1003547
    Victoria

    Hi Simon,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 30, 2018 at 8:16 pm #1003775
    friendlier

    Hi!

    Thanks for getting back to me!

    U/P attached.

    Best

    Simon

    August 31, 2018 at 3:07 pm #1004102
    Victoria

    Hi Simon,

    Maybe this post can help you
    https://kriesi.at/support/topic/comments-do-not-show-up-on-posts-or-pages/#post-104469

    If you need further assistance please let us know.
    Best regards,
    Victoria

    August 31, 2018 at 4:23 pm #1004157
    friendlier

    Hi Patricia,

    I can’t see a relevant solution on that page, I’m afraid – there is code, but it refers to pages and not posts.

    What did you find when you logged into the site?

    Best

    Simon

    September 1, 2018 at 12:46 am #1004242
    friendlier

    Have a look:-

    Eating in Singapore

    Simon

    September 2, 2018 at 7:16 am #1004581
    Vinay

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Best regards,
    Vinay

    September 2, 2018 at 12:57 pm #1004623
    friendlier

    Hi Vinay,
    I’m so sorry – I’d rolled back the site to a previous backup and had unintentionally removed the user along with it.
    Please try again using the details provided.

    Thanks for getting back to me!

    best

    Simon

    • This reply was modified 6 years, 2 months ago by friendlier.
    September 4, 2018 at 8:39 am #1005318
    Dude

    Hi,

    I fixed it by replacing line 90 in comments.php:

    
$comment_entries = get_comments(array( 'type'=> 'comment', 'post_id' => $post->ID ));

    with

    
$comment_entries = get_comments(array('post_id' => $post->ID));

    Please copy the comments.php template to your child theme folder.

    Best regards,
    Dude

    September 5, 2018 at 10:08 am #1005945
    friendlier

    Dude – excellent work.

    Thank you so much; the problem had been bugging me for days and I wouldn’t have been able to fix alone.

    warm regards,

    Simon

    September 5, 2018 at 10:59 am #1006006
    Rikard

    Hi Simon,

    Glad we could help and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    September 5, 2018 at 11:57 am #1006055
    friendlier

    Hi Rikard,

    We can close the topic now. Thanks once again for the help – the comments make a huge difference to the site, and I couldn’t have gone live without them done.

    have a good day.

    best

    Simon

    September 5, 2018 at 12:29 pm #1006078
    Rikard

    Hi Simon,

    Great, glad we could help and thanks for the feedback. I’ll close this topic for now then, please open a new thread if you should have any further questions or problems.

    A good day to you too :-)

    Best regards,
    Rikard

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