Column Equal Height Setting Not Working

Experiencing the exact same issue shreinmedia outlined in his video. Can you please provide a solution? Many thanks.

Hello,

This problem seems to be a repeated concern in Enfold. Even above several people asked what you had done for other users and there was no explanation. This should not need tech support to fix each time.

In the version I was using till a few days ago (4.2.1 I think) individual height option would not sick what ever choice was made, padding would not get applied to columns, background would sometime be set and if you went back and edited right after no settings took. I gave up and either used none of these or made the some changes manually with CSS.

Now, I updated to the latest version and created some new pages and the same problems exist.

I set a background col colour of orange to test. The col outline in ALB shows an orange dot after saving. You preview the page and there is no background. I edit the col and it shows as set. Save and exit and the dot is gone. Edit and there is no set colour. Try again and preview and this time orange background exists for the col. So next, I tried to set padding. I set 10px 5px 10px 5px, and save and exit and edit again and nothing is set. Even orange background setting is lost. Preview and no background no padding. Try again with “apply same value to all” checkbox and set 10px padding. Same thing – i.e. no padding, no colur. Try 5% same thing. Same problem with individual and equal height settings – they don’t set.

I have cleared browser cache each time, restarted, stopped my WP caching program, etc. There is no difference.

Please advise.

Thanks

• This reply was modified 4 years, 11 months ago by s29ers.

Hello,
I’m experiencing the same issue as well – column settings not saving. Hopefully with the info below, you can reproduce the problem and provide a fix.
(I have tried clearing cache, switching browsers, but the issue persists)

It occurs if you add a column of any width AFTER a full color section. No column settings are saved/applied.
It occurs if you add a column of any width IN a full color section. No column settings are saved/applied.
Upon saving, in both cases, I get the message “page update successful” but the revision does not increment and settings don’t save.

If you add a column BEFORE any full color section, the column settings are saved and applied.
If you drag that column into a full color section, you don’t lose the settings.
However, if you try to alter the column settings, the theme doesn’t save the updated setting.
For example,
#1: added a 1/3 column above my full color section
#2: configured it with a green background.
#3: updated page. Revision incremented and settings were save / applied.
#3: dragged the column into the full color section, updated the page, revision incremented & background color was still saved.
#4: changed the background color to red on the column & updated the page. Revision didn’t increment and the background color remained green.

I am using the lasted version of WordPress 4.3.2
Just downloaded Enfold yesterday version : 4.7.3
I am also using a child theme downloaded from your support page.
I’ve been editing in both Chrome and Firefox, latest versions.

Thanks !

Hi Rikard

I appreciate your response, but there is no DNS for my development site yet (just my local host file). More importantly, I don’t think you’ll be able to duplicate easily. Here’s why. As others have noted, the problem seems to be random. However, I can logout, close my browser, re-open the browser and log back in and the problem doesn’t present for a short while. Then it starts happening again; the column settings in a color section or after a color section don’t save.

It seems like a random problem, but it’s not entirely random. It only happens if the column settings are changed in a color section or after a color section. It doesn’t happen in a freshly opened browser – at least for a short while.

I have several sites running on an early version of Enfold and the problem doesn’t present on those sites.

I’ll see if I can pin down a little more information to help you and will add DNS and send you login privately.

Hello

I asked for the fix that was done for webmstrss but no explanation was posted. So I made a video of this problem. Link below. The issue is this:

– when we set something say column margin or padding, or other things on that dialog box, *sometimes* they are set, sometimes they are not — i.e.: nothing has been set after saving and looking at the col settings again. It also happens on colour section settings, etc. This is totally random and wastes a huge amount of time. Yesterday, all these were working fine. Last week they were not. This morning they are not.

The video shows me opening col settings, adding a specific margin of 20px, then going to padding, having a look, and then going back to margin. It is still 20px as I set. So I save it. Then I open col settings again. Nothing is set and the margin is zero.

That’s the issue. I’ve checked permissions etc. everything is fine. No caching is being used. It happens whether a caching plugin is on or not, whether browser cache has been cleared or not, etc. Even restarting the computer makes no difference. It’s a totally random problem and has been there since I began using Enfold.

Please advise.

hi wbmstrss, my post wasn’t directed at you, sorry for any misunderstanding, but thanks for responding. i noted there were posts asking what the ‘solution’ kriesi support posted and that wasn’t given, so my post was directed at them. I’ll try Clean sweep. Thanks for the tip! Regards