Color section not displaying background image - Support | Kriesi.at

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March 21, 2024 at 10:51 am #1437761

isaac304
Participant

I have 2 color sections on my dual-language homepage, each with a background image. On the English version, everything displays correctly. On the Czech version, the location of the color sections displays a (correctly sized) white space. Any idea what could be causing this?

Thanks in advance

March 21, 2024 at 5:10 pm #1437790

Rikard
Keymaster

Hey isaac304,

Could you try updating the theme to the latest version (5.6.12) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private.

Best regards,
Rikard

March 22, 2024 at 10:38 am #1437997

isaac304
Participant

Updating the theme didn’t help, unfortunately. Admin credentials are attached. Thanks!

March 23, 2024 at 11:29 pm #1438096

Mike
Moderator

Hi,
Thanks for your patience and the link to your site, it looks like your CZ page is missing some HTML, here you can see the structure of your EN page for the first parallax image that doesn’t show on your CZ page:

note the div “av-parallax” with the div “av-parallax-inner”, that is what shows the image
Now on your CZ page both are missing:

I have not see this before, perhaps when the plugin translated the page it broke the page shortcode, try duplicating the working EN page:

and then manually change the text and set it as your CZ homepage and see if the images then show.

Best regards,
Mike
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