Tagged: 

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • November 11, 2023 at 4:16 am #1425274
    dlambers

    Hello,

    I’m having a very odd experience with this particular theme. I am nearly complete with a client website. I went into the site to go over any final details when I noticed all of the images in the Color Section were missing. They were all there when I closed the computer a few hours earlier.

    I cleared the cache, did a Dynamic clear, and also a memcache. I also checked to see what plugins were active. Only one and it was the Collaspe for read more / read less. I deactivated that also. so, no plugins are activated.

    I then tried to update with the new theme update that was released last week – thinking maybe that’s the problem. I could not get the update to work either.

    I am attaching the login credentials for you.

    Thanks very much,
    Debra

    November 11, 2023 at 4:19 am #1425275
    dlambers

    Oh, by the way, You will find all of the missing images under the menu item: Our Projects When you go into edit – the images are all there. When you click preview – they are not showing up.

    Thanks

    November 11, 2023 at 12:25 pm #1425294
    Rikard

    Hi,

    Thanks for the login details. Please try to set your WordPress and site URL to https on the page in private. Also make sure that you are running the latest version of the theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    November 11, 2023 at 1:57 pm #1425299
    dlambers

    Hi Rikard – as always thank you.
    I set the site to https and also updated the theme. Still no change. Will you take another look?

    Credentials remain the same.

    Thank you,

    Debra

    November 11, 2023 at 7:58 pm #1425308
    Rikard

    Hi,

    It’s still http on the page I linked to, please try changing it again.

    Best regards,
    Rikard

    November 11, 2023 at 10:07 pm #1425312
    dlambers

    Hi Again,

    I’m at a loss. I’m in the site now and you can see by the private link I sent that it is https. (see below)

    I have purchased this theme over 30 times. I rarely have issues and when I do, you guys are able to help fix it. I just happen to need the Color Section or I would use a slider.

    Let me know what you think specifically the issue is and why the images suddenly disappeared.

    Thank you, Rikard

    Debra

    November 11, 2023 at 10:25 pm #1425313
    dlambers
    This reply has been marked as private.
    November 12, 2023 at 11:33 am #1425327
    Rikard

    Hi,

    Thanks for the update. The problem goes away when I remove all the CSS in the Quick CSS box, this is the likely culprit:

    .blog #main .main_color,.single #main .main_color {
    background: white;
}

    Please try removing it.

    Best regards,
    Rikard

    November 12, 2023 at 5:05 pm #1425335
    dlambers

    Thanks so much, Rikard! That totally resolved the issue!

    I guess my next question is: what code should I use then to reduce the font for the Blog headings to 22?

    Thanks again – always appreciate the customer service with Kriesi.

    Debra

    November 13, 2023 at 10:19 am #1425403
    Rikard

    Hi,

    Thanks for the update. I’m not sure exactly what you are looking to target, could you link directly to a page where we can see the element in question?

    Best regards,
    Rikard

    November 14, 2023 at 8:18 pm #1425594
    dlambers

    Hi Rikard,

    I apologize for the delay. I’m trying to decrease the font size for the header on Blog Posts Headings to 20pt. On mobile all of the letters run together. I have looked under Advance Styling and through the Support threads.

    Thanks again. I’m leaving you with the credentials again.

    Debra

    November 15, 2023 at 4:50 am #1425638
    Ismael

    Hi,

    Thank you for the update.

    The account above doesn’t have admin rights, so we were not able to adjust anything. To adjust the style of the post headings, go to the Enfold > Advanced Styling panel and configure the H3 heading element. You can also use this css code.

    .html_elegant-blog #top #wrap_all .avia-content-slider .slide-entry-title {
    color: red;
    font-size: 20px;
    font-weight: normal;
}

    Best regards,
    Ismael

    November 15, 2023 at 12:53 pm #1425679
    dlambers

    Hello Ismael,

    That worked great – thanks so much!

    Debra

    November 15, 2023 at 3:46 pm #1425689
    Rikard

    Hi,

    Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    November 15, 2023 at 8:01 pm #1425707
    dlambers

    Hi Rikard,

    You may close it.

    Thank you!

    Debra

    November 16, 2023 at 4:49 am #1425723
    Ismael

    Hi,

    No problem! Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 16 posts - 1 through 16 (of 16 total)
  • The topic ‘Color Section – Images disappeared’ is closed to new replies.