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  • #1161923

    I’m using the Ultimate FAQs plugin (https://wordpress.org/plugins/ultimate-faqs/). According to their support the plugin is working, and when switching themes from Enfold to TwentyTwenty, the FAQ works.

    See http://autopilot.work/kundesider/faq/

    I’m expecting a click on the single lines beginning with a caret, to expand the item. Instead, a permalink opens.

    Other forums suggest this occurs on themes that use transitions/animations, but I lack a way of testing this, or disabling for this single page.

    Any help is appreciated. Thanks :)
    /Thomas

    #1162102

    PS: The developer suggests that the problem could be fixed if there was a way to omit div elements with the “ufaq-faq-toggle” class selector from Enfold’s functionalities.

    #1162996

    Hi,

    Thank you for the inquiry.

    The site is not loading properly on our end. Is it down? What do you mean by the class selector? The theme doesn’t add anything like it.

    Best regards,
    Ismael

    #1163004

    Hi Ismael.

    site shouldn’t be down.

    http://autopilot.work/kundesider/faq/ is working fine here, although SSL isn’t implemented so you’ll have to ignore any messages and continue.

    sorry – I don’t mean class selector, but class. The plugin produces code, wrapped in a div. This div has the class “ufaq-faq-list”. Individual FAQs have their own element, classed “ufaq-faq-toggle”. So the developer is asking if it is possible to omit a div by class, from Enfold’s functionalities… at least that’s my understanding :)

    see https://imgur.com/1SP9Yjo

    #1163580

    Hi autopilotdk,

    Well, the toggle opens on my end but then it loads the page. It can be the JavaScript conflict not preventing the link default behavior.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1163981

    Hi Victoria.

    That’s exactly the issue. The toggle expansion is what you expect – opening the page afterwards isn’t :)

    I’ve made a guest admin login for you guys, thanks in advance!

    #1164635

    Hi,

    can we disable some plugins so we can try work the issue out?

    Best regards,
    Basilis

    #1164737

    Hi Basilis!

    Go right ahead :)

    /Thomas

    #1165064

    Hi,

    Thank you for the update.

    The togglers themselves contain the links and the theme doesn’t really add the css class attribute. Why do you have to use the plugin? You can create a toggler or tab element from the advance layout builder.

    You should ask the plugin author to modify the script and prevent the default behavior of the link tag inside the toggles to make sure that they actually switch the content instead of redirecting to another page.

    Best regards,
    Ismael

    #1165137

    Hi Ismael.

    Thanks for the suggestion – I’ll pass it on to the plugin developer.

    Why not use the toggle element?
    We’re maintaining a knowledgebase in several languages – translating individual FAQ items is much easier than translating a page full of toggles
    We need to be able to link directly to the FAQ item on a single page – a toggle cannot do that
    We have items in different categories and with different tags according to content – a toggle cannot do that
    We’re tracking views on individual items to determine where users are having most trouble – a toggle cannot do that
    We’re doing SEO on individual items – a toggle cannot do that
    We’re using item creation date for planning revisions and checking if the information is still relevant – a toggle cannot do that

    It’s more of a custom post type situation, than a design element :)

    #1165437

    Disabling smooth page transitions in Enfold solves the problem, but I’d still like them on.

    Is there a way of disabling per page, instead of site wide?

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