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AuthorPosts
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October 6, 2020 at 7:38 pm #1250921
Hi everyone,
When I set up the Child theme, is it impossible to have my general styling and quick css “running”
It seems like that the child overrides those settings.I put credentials
Thanks in advance
October 7, 2020 at 4:43 am #1251010Hey phoenixdivers-kohlanta,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoOctober 7, 2020 at 10:52 am #1251097Here you go Nikko in private content
ThanksOctober 8, 2020 at 7:37 am #1251321Hi,
Thanks for that. I see that you don’t have the child active on the site, are we allowed to activate it? Also, what exactly is not working when activating the child theme?
Best regards,
RikardOctober 8, 2020 at 9:00 am #1251345Yes you are allowed if able not to loose all the setting and quick css I did on my theme ;-)
When I recentlely tried then, it ignored completely all the general styling in enfold.cheers
October 9, 2020 at 6:30 am #1251630Hi,
Thanks for that. You need to import the parent theme settings after you have activated the child theme, you can do so under Enfold->Import/Export. After that then please make sure that you activate the option to delete the old CSS and JS files under Enfold->Performance, and clear the cache from your caching plugin.
Best regards,
RikardOctober 13, 2020 at 2:57 pm #1252548Hi again,
the menu setting are lost even following what you wrote.
See file attached link.
ThanksOctober 14, 2020 at 2:02 pm #1252775Hi,
Thanks for the screenshot, though that is not handled by the theme settings. It looks like that is simply the wrong menu being displayed, if that is the case then make sure that your main menu is selected under Appearance->Menus, and that you have selected to show it in the correct place.
Best regards,
RikardOctober 14, 2020 at 5:13 pm #1252802Hi Rikard
thanks for replying.
I understand it isnt the child theme, but why this happened just because we loaded the child theme?
CheersOctober 16, 2020 at 6:19 am #1253150Hi,
It usually happens when a theme changes it name, so maybe that was the case for you as well.
Best regards,
RikardOctober 16, 2020 at 8:21 am #1253188What you mean “changes it name”?
I just loaded the child theme, setting it to use the main theme setting but it didnt work
thxOctober 17, 2020 at 6:41 am #1253430October 17, 2020 at 6:46 am #1253432We didnt do anything.
So how it happened?Thanks
October 17, 2020 at 2:17 pm #1253487Hi phoenixdivers-kohlanta,
Each theme has its own setting and most likely what happened is that when Enfold is set as the main theme there’s a primary menu assigned to it and when switching to the child theme, the primary menu needs to be assigned as well.
I tried to login with the link you gave however it only shows just a white screen and I couldn’t see the backend.
Can you try to disable CSS file merging and compression? in Enfold > Performance, this might help us see the order of priority of the CSS, to know why it’s not working properly.Best regards,
NikkoOctober 17, 2020 at 7:24 pm #1253524October 19, 2020 at 2:43 am #1253755Hi phoenixdivers-kohlanta,
I see, can you give us access to FTP or cPanel? so we can try to fix it for you.
If you can’t give us access, then maybe at least give us the error shown in error_logs file (should show in the root directory).Best regards,
NikkoOctober 22, 2020 at 10:32 pm #1255101ok I deactivated the child theme.
I have been having many issues with the child.
Now I’m about to upgrade my hosting plan, once done I’ll be back in this chat to ask you how to solve my child theme probleme.
ThanksOctober 23, 2020 at 6:03 am #1255133Hi phoenixdivers-kohlanta,
I see, we’ll leave this thread open until then.
Just post here again :)Best regards,
NikkoNovember 23, 2020 at 1:50 am #1262198here I am again. Same problem:
activating the child theme, i cannot log in anymore and only white blank page appears.
Temporary log in for you guys in private contentThanks
November 23, 2020 at 6:09 am #1262251Hi phoenixdivers-kohlanta,
I tested your child theme on my local install and it works properly.
Since you mentioned the issue when activating the child theme, can you give us FTP access on it? so we can quickly restore it if we try to switch to the child theme.Best regards,
NikkoNovember 25, 2020 at 11:34 pm #1263133Hi
is there a way to give temporary access to FTP or should I create a new account for you?
Meanwhile, please check quick CSS and general setting: even though you can save it, it’s not working at all, any change you try to make.
It’s not browser cache neither cache plug in.Thanks
November 26, 2020 at 1:03 pm #1263249Hi phoenixdivers-kohlanta,
You can either create a new account which you can delete later or give us access to the existing account and just change password afterwards.
Best regards,
NikkoNovember 26, 2020 at 11:13 pm #1263384Created, access details in private content.
Please note that we have 2 issues:
-child theme, doesnt allow us to log in: white blank page
-normal theme: no more able to see saved changing in general styling and quick css
we might have even more but these are the ones we noticed.Thanks
November 27, 2020 at 4:13 am #1263431sorry wrong messaging
dont consider this message. I needed to delete the content but i coudnt delete it all
jusst consider my previous one with ftp account
Thanks- This reply was modified 4 years ago by Daniele.
November 29, 2020 at 2:47 pm #1263782Hi,
Sorry for the late reply and thanks for the login and ftp access, but unfortunately it looks like the ftp account needs to have it’s access changed to “public_html/” or ” / “ from the user directory, assuming that you are using cPanel you can change it like this:
I’m not sure why your Quick CSS doesn’t seem to be working, I removed all of the css, but I saw no change in the site, I also tried adding this test css:#top .alternate_color.title_container .main-title a { color: red !important; }
with no change, is your webhost caching on the server, can you disable it? I added the css back to the Quick CSS.
I also looked at your child theme and found your functions.php had some rouge PHP ending tags, I removed these but I don’t want to test without ftp access, please try the child theme.Best regards,
MikeNovember 30, 2020 at 7:24 am #1263879Hi
new access in private. hope it works
I asked to my host about the caching. waiting for the answer
Thanks!November 30, 2020 at 1:24 pm #1263962Hi,
Thank you, the ftp access seems to be working, but the login token seems to have expired, please check.Best regards,
MikeDecember 2, 2020 at 10:10 pm #1264575here in private new access.
Please be very careful not to change anything from the theme.
Happened already a couple of time that after support actions something was missed.
It seems I fixed the Cache issue with the host provide.
So now the main problem is the child theme
Thanks in advanceDecember 3, 2020 at 2:18 pm #1264776Hi,
Thank you, my previous edit of removing the rouge PHP ending tags from your functions.php seems to have solved the issue with the child theme crashing the site when activated.
When I checked only the header/menu looked different, I note that you have a “helper-main-menu.php” in your child theme, is this file modified? Is this file modified in the parent theme?
It could be that the menu needs to be selected in the child theme, I didn’t want to make changes so I didn’t try, please try the child theme and the menu settings.Best regards,
MikeDecember 11, 2020 at 2:43 am #1266464Hi Again sorry for me being late
Thanks for checking but the child is still showing the same issue:
-ignore the general styling
-ignore the quick csssee attached
Thanks again
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