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  • May 29, 2019 at 12:06 am #1104987
    Hossein

    Hi there,

    Since the past few days, the checkout page somehow has frozen and customers cant fill any field. It was working fine but might be after updating to the latest version of WordPress and WooCommerce this issue comes up.
    I have contacted my hosting support and they said that the issue is with Enfold theme.

    Could you please help me out to resolve this issue?

    Regards,
    Hossein

    May 29, 2019 at 3:36 am #1105007
    Jordan Shannon

    Hey Hossein,

    Have you tried disabling all active plugins to see if the issue resolves?

    Best regards,
    Jordan Shannon

    May 29, 2019 at 8:03 am #1105074
    Hossein

    Hey,

    I did, only if I switch the theme it’s working properly.

    May 29, 2019 at 3:14 pm #1105179
    Hossein
    This reply has been marked as private.
    May 30, 2019 at 11:49 am #1105407
    Hossein

    Is anybody willing to reply to this post?

    June 1, 2019 at 5:15 am #1105945
    Rikard

    Hi,

    We haven’t had any other users report this so it’s likely something local to your installation. What exactly is your hosting provider saying is the problem with the theme? Are you using any plugins or custom code which might affect the default WooCommerce behaviour?

    This is a classic example of why you should perform updates on a staging version of your site. Please keep in mind that you have to careful during updates.

    Best regards,
    Rikard

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