Viewing 18 posts - 1 through 18 (of 18 total)
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  • #1083401

    Hi I have made some changes to one of my pages, when I preview the page the changes are shown on the preview but when I update it is not updating my website. The changes are not showing in the layout builder, and when I try edit the element there is no content and shows this message on the right hand side of the page’It seems you are currently adding some HTML markup or other special characters. Once all HTML tags are closed the preview will be available again. If this message persists please check your input for special characters and try to remove them’

    Please can you review and advise

    Thank you

    #1084418

    Hi I am please following up on the problem I am having

    Thanks you Regards Belinda

    #1084872

    Hi Belinda,

    Sorry for the problem. Could you try to update to the latest version of the theme to see if that helps please? The update to 4.5 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please delete the old version of the theme, then upload the new one. Make sure that you have backups of the site before you start updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1085262
    This reply has been marked as private.
    #1085849

    Hi Belinda,

    Thanks for the update and details. If you want us to update for you then we need FTP login details as well, and a verification that you have backups of the site in case something should go wrong.

    Best regards,
    Rikard

    #1085858

    Hi Rikard,

    I have posted the login details below in private content.

    I did two backups yesterday using two different plugins, both you will see in the dashboard
    Updraftplus
    Backuowordpress

    Thanks Belinda

    #1086320

    Hi Belinda,

    Thanks again, but I’m asking for FTP login details, not details for your hosting provider. I tried logging in at hostgator but it’s asking me for an email, please see private.

    Best regards,
    Rikard

    #1086357

    Hi Rikard,

    My apologies details in private

    Regards Belinda

    #1086815

    Hi,

    Thanks for that, though I can’t find any FTP login details in there. Could you try reaching out to your hosting provider to get them maybe?

    Best regards,
    Rikard

    #1086849
    This reply has been marked as private.
    #1087047

    Hi Rikard
    I have spoken with Hostgator and have uploaded the enfold.zip file to the File manager they have issued me with a ticket and am waiting to hear back from them.
    I will be back in touch once I have
    Belinda

    #1087355

    Hi Belinda,

    Thanks for the update, just let us know when you have any further details or info for us.

    Best regards,
    Rikard

    #1220716

    Hi Guys ,
    I do have same problem.
    After updating everything works sharp till yesterday.
    Now I can not make changes to pages , I can see all good in preview but after update page – nothing is changing .

    I have latest version of enfold 4.5.7
    latest wordpress 5.4.1

    The only thing that cross my mind is I changed PHP to 7.4 and complete Yoast configuration wizard
    but I downgrade back to pho 7.2 and still problem appeared .

    I also reinstalled manual Enfold folder for fresh one.(in case of any error there)
    I disable yoast plugin
    I disable wp fastes cache plugin
    I delete all cache in browser , cache in website
    I tried different browser and finally computer
    presently I back to PHP 7.4.4
    php cash is ok average 20%
    I reinstalled wordress
    nothing helped….
    I change editor back and forward classic editor/ block editor
    I contacted my hosting provided , at this point they do not find anything wrong but I’m still waiting if they can help .

    Any ideas what can cause problem ?
    I do not know what next ….
    There is short video which showing my problem :
    https://we.tl/t-bBNHauYjev

    Thank you
    http://www.diga.ie

    edit:
    I found out that I can add only small elements , like few txt sentence… when element cross some size it is not possible to save updates

    • This reply was modified 4 years, 6 months ago by digaluk.
    #1221044

    Hi digaluk,

    Could you try updating the theme to the latest version (4.7.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    #1221050

    Thank you for your respond
    as I’m freaking out :)

    I make typo I have already (4.7.5) ver

    I found out this message in wordpress health info :

    The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.

    The REST API call gave the following unexpected result: (500) Your server is running PHP version 5.4.36-0+tld0 but WordPress 5.4.1 requires at least 5.6.20..

    I manually changed PHP to 7.4 version so not sure why this warning appear .

    Also I switch theme to Twenty Twenty and I’m able to upload content and save there . I can see updated content live.
    But after switching back to Enfold its despairing.

    Edit:

    WooowwWWow I’m not sure if it’s fixed still checking this
    Is it BUG ?
    Convert emoticons like :-) and :-P to graphics on display
    probably cause problem

    Edit.

    Ok this is almost certain , when I use emoticon like :) ;) ;P strange things are happens.
    like no uplading/saving pages no possibility to save temple element .

    Can you guys please investigate this as a global problem or just me due to configuration….
    I have also one more questions , what is this folder in :
    public_html/xxxxx/wp-content/uploads/dynamic_avia
    I’m not sure is it some kind over left after many updates . I disabled this folder and nothing change

    Thanks

    • This reply was modified 4 years, 6 months ago by digaluk.
    #1221509

    Hi digaluk,

    I can’t load your site at all:

    502 Bad Gateway
    nginx

    Maybe that has something to do with your problem? Please try reaching out to your hosting provider to see if they can help you out with that.

    Best regards,
    Rikard

    #1221512

    yes I’m working on it :(

    Edit:
    ok it is working now, I’m waiting for rapport from hosting .

    Edit.

    They just relisted WordPress 5.4.2 version
    and seems to be like all back to normal .
    Probably not many people experience this … as they did not use favicon 🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗
    I guess 502 error appear as I try to fix this in many differed way same like my hosting provider . They has to change something and this did not work.

    I still have this warning message in site health tool panel :

    The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.

    The REST API request failed due to an error.
    Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)

    I’m not sure where is problem… and now I’m even afraid touch anything as long is working .

    • This reply was modified 4 years, 6 months ago by digaluk.
    #1221933

    Hi digaluk,

    Thanks for the update. The error message you posted has nothing to do with the theme, it’s likely due to some setting which is needed for that to work, is turned off on the server. Your hosting provider should be able to help you out with that if you don’t know how to rectify it yourself.

    Best regards,
    Rikard

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