Case #1213646

Hey uzi,

For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Victoria

Hi osovskie8,

Please share your thread, I have not seen it.

If you want to discontinue the theme use you can use this form to request a refund: https://themeforest.net/refund_requests/new – we can only accept the refund if it’s made with this form.

Best regards,
Victoria

• This reply was modified 4 years, 5 months ago by Victoria.

Hi osovskie8,

Parallax does not work on mobile in this implementation. You can hide these sections and show other sections on mobile screens.

Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

.avia_mobile #top .av-parallax {
    background-size: contain !important;
}

If you need further assistance please let us know.
Best regards,
Victoria

Hi osovskie8,

I checked it in the browser on your website. Maybe you have some errors in the Quick css and so the code does not work properly. Would you like us to check that?

Best regards,
Victoria

Hi osovskie8,

You can go to the Theme options > General Styling > Quick Css and copy all the code from there to a CSS validator here:
https://jigsaw.w3.org/css-validator/#validate_by_input

It will show you if there are any errors there.

If you need further assistance please let us know.
Best regards,
Victoria