Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 12, 2020 at 12:06 pm #1183832
    steve159159

    Hi

    Please could someone assist me?

    I have been trying to update the theme for a client’s website from v3.4.7 but it won’t update. I’ve tried manually as well as via the themes panel in the dashboard. No good.

    The last theme file I uploaded was purchased new today but it still doesn’t update.

    I can see the pages and enter the editing screen for them in the admin but the Avia Page Builder won’t load.

    I’m completely stuck and we need to make urgent amendments to this site.

    HELP!!

    Details sent in private content window.

    Thanks in advance

    Steve

    February 12, 2020 at 12:09 pm #1183833
    steve159159
    This reply has been marked as private.
    February 13, 2020 at 5:44 pm #1184232
    steve159159

    Hi. Really sorry to chase but please could someone advise re this? It’s getting really urgent that we make changes to this website and the Layout Editor is kaput.

    Many thanks in advance

    Steve

    February 13, 2020 at 8:20 pm #1184270
    Basilis

    Hi,

    When you update through FTP and you replace the files, what error does it return?
    So we can be able to review this better.

    Best regards,
    Basilis

    February 14, 2020 at 11:18 am #1184457
    steve159159

    Hi

    Thanks for coming back to me.

    When I tried uploading theme from Appearance > Themes, I get these errors:

    Installing Theme from uploaded file: enfold.zip
    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/

    Theme installation failed.

    Warning: Illegal string offset ‘http_code’ in /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php on line 307

    Warning: Illegal string offset ‘api_error’ in /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php on line 307

    Warning: Invalid argument supplied for foreach() in /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49

    If I upload a complete new Enfold theme folder via FTP, it uploads fine but when I look in the Dashboard the old v3.4.7 theme is still showing and the Avia Layout Builder won’t load in the page editing window.

    If I click the “Check Manually’ link in the Theme Update screen I get these errors:

    Warning: Illegal string offset ‘http_code’ in /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php on line 307

    Warning: Illegal string offset ‘api_error’ in /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php on line 307

    Warning: Invalid argument supplied for foreach() in /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49

    Warning: Illegal string offset ‘http_code’ in /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php on line 307

    Warning: Illegal string offset ‘api_error’ in /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php on line 307

    Warning: Invalid argument supplied for foreach() in /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49

    Warning: Cannot modify header information – headers already sent by (output started at /homepages/10/d746653149/htdocs/ProActAmericas/wp-content/themes/enfold/framework/php/auto-updates/class-envato-protected-api.php:307) in /homepages/10/d746653149/htdocs/ProActAmericas/wp-admin/admin-header.php on line 9

    The site updated to the latest version of WordPress fine but we simply cannot get the theme to update. We really need to get this sorted and the Avia Layout Builder working for our client.

    Hope you can help.

    Cheers

    Steve

    February 15, 2020 at 8:26 am #1184696
    Rikard

    Hi Steve,

    Sorry for the problem. I see that you are running an old version of the theme. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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