Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 17, 2018 at 11:26 am #958100
    decode

    HI,
    When I click any “section” block don’t need to modify any content, and save it , the content will be gone.

    Can you help me to resolve it. thank you.

    enfold Version: 4.2.6
    WP:4.9.5

    May 17, 2018 at 5:43 pm #958276
    Nikko

    Hey decode,

    Yes, we’ll help. I just want to clarify if it works fine if you’re using other browsers such as chrome or firefox? is it on mac?
    Also the link you gave just redirects to the homepage but doesn’t log you in, please check.

    Best regards,
    Nikko

    May 18, 2018 at 6:48 am #958444
    decode

    It also have the same problem in chrome.

    1. click any section block
    2. don’t any modify, save the section block
    3. save the post
    4. section content is gone

    May 19, 2018 at 1:35 pm #959072
    Victoria

    Hi decode,

    Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:

    Advanced layout builder

    Best regards,
    Victoria

    May 21, 2018 at 5:38 am #959569
    decode

    thank you.
    I already turn on debug mode.

    May 21, 2018 at 12:05 pm #959690
    decode

    Is it right?

    May 21, 2018 at 1:10 pm #959724
    Victoria

    Hi decode,

    Yes, thank you. The shortcode parser show no errors.
    Image 2018-05-21 at 14.09.45.png

    Please, right to your hosting provider to increase the post max size
    Image 2018-05-21 at 14.09.54.png
    and check if the issue remains.

    Best regards,
    Victoria

    May 21, 2018 at 6:19 pm #959897
    decode

    hi～ I have change the post max size to 32MB.
    But the error is still existing.

    May 22, 2018 at 1:39 pm #960334
    Rikard

    Hi,

    Thanks for the feedback. I added a text block to the page in private and that seems to have worked fine. On which page and how can we reproduce the problem?

    Best regards,
    Rikard

    May 23, 2018 at 3:01 pm #960839
    decode

    please follow these steps

    1. click ‘duplicate page’ to duplicate the problem page
    https://screencast.com/t/WJBfzzyKU

    2. edit the duplicate page

    3. open any color section block
    https://screencast.com/t/RYyVYsipejdo

    4. ‘SAVE’ the block, don’t need any modify
    https://screencast.com/t/RYyVYsipejdo

    5. ‘update’ the post
    https://screencast.com/t/ROLdao7z5

    6. the content aboe the first color section will be gone
    https://screencast.com/t/OTAto0t47S

    please help me, asap. thank you very much.

    May 24, 2018 at 5:16 am #961333
    Rikard

    Hi,

    Thanks for that, it’s likely happening due to this:

    <strong>OUR MISSION<strong>

    You have opened the tag twice and not closed any of them properly.

    Best regards,
    Rikard

    May 25, 2018 at 1:47 pm #962111
    decode

    HI,
    thank you , it is the problem.

    But We find the other problem.
    The tab section can’t show normally in avia advanced layout builder.

    Please help me to check it, thank you.

    2018-05-24_1841

    May 27, 2018 at 3:31 pm #962776
    Victoria

    Hi decode,

    You’re running a very old version of the theme. Since Enfold 4.3 there is a shortcode parser in the debug mode that validates the structure. You might want to update the theme.

    Best regards,
    Victoria

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