Viewing 19 posts - 1 through 19 (of 19 total)
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  • #1203534

    Hi,

    I tried to make some changes in a textbox, but it seems impossible to save the changes.
    Caches a.s.o. are deleted and emptied, but still it’s not possible.
    And yes, I deactivated all plugins and reactivated them.
    Enfold and WP are installed in their latest version.

    Any ideas what I could do?

    Thanks in advance!
    Gregor Wimmer

    #1203686

    Hey HERZBLUAT,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1203691

    I sent the Admin-Invitation to your email

    • This reply was modified 4 years, 2 months ago by Rikard.
    #1203863

    Hello Victoria,

    have you been able to find the error? Because when I try it, it’s still not working.
    Do you have any solutions, perhaps a work-around, what I could do?

    Thank you very much in advance!

    Best regards
    Gregor Wimmer

    #1204283

    Hello Victoria,

    as it is still not working, any ideas for the solution for me? Please.

    Thanks a lot.

    br
    Gregor Wimmer

    #1204306

    Hi Gregor,

    Sorry for the late reply. Could you post the login details privately here in the thread please? Otherwise all moderators won’t have access to them.

    Best regards,
    Rikard

    #1204866

    Hello Rikard,

    in the Private Content section you’ll find the login-data.

    Thanks for your help!

    br
    Gregor

    #1205302

    Hi HERZBLUAT,

    Please tell us how to reproduce the issue step by step. Do you have a test page where we can test the issue?

    Also, next time please refrain from replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Best regards,
    Victoria

    #1205408

    Hello Victoria,

    sorry for my impatience – that’s the dark side of me. ;-)

    For example, if you go on the page https://www.herzbluat.at/6-monate-notfall-hilfe-herzbluat-marketing-werbeagentur-salzburg-oesterreich/
    there is an element called “Text-Block” which contains the text “Das Kleingedruckte …”.
    I made some changes in this Text-Block, saved it, pressed the “Aktualisieren”-Button and then clicked on “Seite anzeigen”.
    The changes and modifications I made can not be seen. And that’s the error.
    You can try it on this page live, it doesn’t matter if you type some blind-copy, I can erase it afterwards.

    Thank you very much for your help.

    br
    Gregor

    #1205658

    Hi,

    Thanks for the update and sorry for the problem, I can reproduce the problem on my end. Could you please enable debug mode so that we can copy all the shortcodes to a new page? https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We don’t want to mess with your live page, it’s better to experiment on a test page.

    Best regards,
    Rikard

    #1205682

    Hello Rikard,

    I enabled the debug mode for you.

    Even if you make a mess – don’t worry – it’s backuped. ;-)

    Best regards
    Gregor

    #1206011

    Hi Gregor,

    Thanks for that. I created a test page but the builder won’t even accept the content of your problem page, I’m not sure why that would be unfortunately. I’ve asked the rest of the team to have a look as well.

    Please reply after you read this so that your thread will be added back to our support queue.

    Best regards,
    Rikard

    #1206062

    Hello Rikard,

    thank you for your answer.
    In the meantime I added a new page called “Testseite” https://www.herzbluat.at/testseite/
    Here it works perfectly if I make changes or modifications – so imho it can’t be a server- or database-issue.
    But – on https://www.herzbluat.at/6-monate-notfall-hilfe-herzbluat-marketing-werbeagentur-salzburg-oesterreich/ changes and modifications can still not be saved. :-(

    Best regards
    Gregor

    #1206137

    I would like to add my request here, it seems that on my installation the exect same problem occurs. It is reproducable. Fast solution for this issue very appreciated.

    #1206197

    Hello Rikard,

    I just found a work-around. It must have been something, e.g. a character or so, in the Text-Field.
    As I deleted the Text-Field completely and exchanged it by a “Spezielle-Überschrift”-Field it worked suddenly.

    It doesn’t solve the problem, or is very professional, but at least I can save my adjustments again.

    Best regards
    Gregor

    #1206341

    Hi Gregor,

    Glad you got it working for you! :)

    What did you have in there? An unclosed tag or a less then sign?

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #1206452

    Hi Victoria,

    there was nothing special in the Text-field, just plan text, some h3s, some bold letters, some text-links and two smileys.

    Thanks for your help!

    br
    Gregor

    #1206492

    Hi Victoria, hallo Gregor,
    maybe this helps, I had a special charakter like this here, pasted from another user.
    <p>Vielen Dank für Deine Spende! 🙏</p>

    See before closing TAG.
    I can confirm that this caused die Layout Editor stop working properly when saving.

    #1206644

    Hi onsite_org and HERZBLUAT,

    Thank you for sharing!

    If you need further assistance please let us know.
    Best regards,
    Victoria

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