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  • #1003809

    Hello, I have spent several days trying to fix the problem of blurry product images. The thumbnail looks fine, the enlarged version looks fine but no matter what I try I can’t get the main product image to be clear. I’ve tried resizing the images through woocommerce’s setting and regenerated thumbnails… all to no avial. I have hired someone to help and they went into the php and modified something but that did not work…and now I can’t update Enfold theme but I get an error saying “Download failed. A valid URL was not provided” So the current theme in Enfold that I am working with is 4.0.5.
    I tried using this help and others:
    https://kriesi.at/support/topic/blurry-woocommerce-single-product-images/
    I will provide my credentials below. Please help.
    P.S. I love the Enfold theme and have never had such problems trying to resolve an issue.

    #1003908

    Hey bballaro,

    Could you try updating the theme to the latest version (4.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Please note that you might have to rename or delete the old install before you upload the new one in order for it to install correctly.

    Best regards,
    Rikard

    #1004180

    Will that make me lose all of the pages and formatting I did in Enfold previously? If so, deleting is not an option. Is there documentation that will help with renaming?

    #1004211

    Ok, I updated the theme. We are all good now. Thanks!

    #1004347

    Hi,

    Glad we could help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Vinay

Viewing 5 posts - 1 through 5 (of 5 total)
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