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  • #769717
    Jodie Nash
    Guest

    Hi I purchased Enfold Photography theme. Each time I try to get onto the forum I can’t login. My username with Enfold is jodie777. My wordpress login is jonaAdmin. I’m frustrated that I can’t get support from you even though I have your product. Please respond!

    #769766

    Hey Jodie Nash,

    Can you post your item purchase code in Private Content? you might want to refer to this thread on where to find it: https://kriesi.at/support/topic/enfold-theme-issues-and-cant-find-the-purchase-code-on-the-licence-download/

    Best regards,
    Nikko

    #769768
    Jodie Nash
    Guest

    My support did end in August but it was June 19th when I asked this same question. The response I got was “Thank you for your request. It has been routed to our support forum. You will be informed by mail, when our staff has answered your questions.”

    I didn’t follow up on it.

    All I want is to be able to login to the forums to learn more but have never been able to. When I put in different logins and passwords it doesn’t say incorrect it just reloads and has an empty login and password.

    I know my enfold login is jodie777 so it should give me options.

    #769770
    Jodie Nash
    Guest

    Also I have a vague memory that I was asked this but because it’s not done through email I can’t check it.

    #769878

    Hi!

    Thanks for contacting us!

    Your purchase code was not used and i could not find your username and email on our database.

    Please register to our support forum using your purchase code here – https://kriesi.at/support/register/

    Cheers!
    Yigit

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