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Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 1, 2014 at 4:15 pm #258929
    honahon

    When we try and edit any page in the Avia layout builder, the page will not load the content – site just sits there thinking about it trying to load the content. I’ve had our server-side guys take a look and there’s nothing stopping it that end.

    Site: http://www.tracks360.com

    This is a simple but important site for us.

    Thanks NFC Group.

    May 1, 2014 at 10:38 pm #259090
    Devin

    Hi Jonathan!

    It looks like the root of the issue is the theme version being incredibly out of date. Because of that I would suggest a bit more of a precautionary update that normal. First make a backup of your WordPress database using a tool like http://wordpress.org/plugins/backupwordpress/ or if your host has a site snapshot/backup program.

    Then take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750

    Once updated you may need to do some re-configuration with LayerSlider as that was updated to their newest version and users had some issues with the data transitioning.

    Cheers!
    Devin

    May 8, 2014 at 11:11 am #261710
    honahon

    Hi Devin.

    We have done what you have suggested and there’s no change. A copy of the site was FTP’d to a dedicated test server and this issue still remains with the site up to date including plugins. We are now seeing a heavy drop in traffic due to not being able to edit any of the site content under the Enfold theme.

    Please see below communications from our dedicated server support team (inhouse)

    “Hi Jonathan – Callum has done a fair amount of testing and online research on this and it seems that the latests template we are using no longer works either due to a Java update or a WordPress update. The only options we have at the moment is to either copy over the site as it is where it will function exactly as it does on your old server (ie: backend not working) or change the template but this would mean rebuilding the site. If you want to rebuild it, now is probably the best time to do it.

    Callum is now trying to go through the code of the template to see if he can spot the problem but I think it’s better to assume it will not work until the developers themselves update it.

    Let me know how you want to proceed.”

    Please advise, this is now urgent.

    Jonathan O-C – Director

    May 9, 2014 at 8:51 am #262230
    Dude

    Hey!

    Please create us an admin account and post the login credentials as private reply – we’ll look into it.

    Cheers!
    Peter

    May 12, 2014 at 11:52 am #263243
    honahon
    This reply has been marked as private.
    May 13, 2014 at 11:12 am #263868
    honahon
    This reply has been marked as private.
    May 15, 2014 at 8:00 am #265156
    Dude

    Hi!

    Unfortunately I’ve also no idea what’s going on but I noticed that the admin screen is completely messed up and it seems like the server doesn’t serve all css/js files properly. The admin screen looks like: http://www.clipular.com/c/5244499898925056.png?k=edFAQUT2QY7sntdygOk2pIRbQ14 and I get several js errors when the (unexpected token, etc.) when I load the page. These errors probably also break our theme code (advanced template builder code).

    Cheers!
    Peter

    May 15, 2014 at 7:43 pm #265474
    honahon

    Thank you for the reply.

    Please see reply from our server team.

    Hi Jonathan,

    Can you ask your chap to go in and check again.
    CSS/JS should be working fine now.

    If not, let me know and I’ll take another look.

    Regards,
    http://www.server-centre.net

    May 16, 2014 at 3:05 am #265663
    Ismael

    Hey!

    Thank you for the update.

    We’re really not sure of the issue but checking the site, the dashboard is still looking weird like the screenshot posted above which tells us the theme is not the direct cause of the problem. Please try to deactivate the plugins, see if that helps.

    Best regards,
    Ismael

    May 20, 2014 at 2:16 pm #267291
    honahon

    Things are going from bad to worse, we need this site operational. It generates all of our current leads.

    Could the below be related?

    Update WordPress
    This theme recommends the following plugin: BB Press Forum Software.
    Begin installing plugin | Dismiss this notice
    Downloading update from https://downloads.wordpress.org/release/wordpress-3.9.1-no-content.zip…

    Unpacking the update…

    Verifying the unpacked files…

    Preparing to install the latest version…

    The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-includes/js/jquery/jquery.js

    Installation Failed

    Regards

    NFC Group

    May 22, 2014 at 8:36 am #268483
    Dude

    Hey!

    No, I don’t think this is the cause. However you can deactivate the “recommended plugins” installer by adding this code to the bottom of your child theme functions.php file (or enfold/functions.php if you’re not using a child theme):

    
add_action('after_setup_theme','avia_deactive_recommended_plugins');
function avia_deactive_recommended_plugins(){
remove_action( 'tgmpa_register', 'avia_register_required_plugins' );
}

    Best regards,
    Peter

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