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  • May 12, 2019 at 12:07 am #1099651
    innobuilder

    Hi,

    I installed Enfold using the instructions that came with the theme. It installed successfully and I was able to activate the theme.

    However the demo files won’t install, not using the Enfold “Demo Import” function and also not using the manual import of the XML function.

    I tried importing the Enfold 2017 as well as a few other demos. I received the error message “Importing didn’t work. You might want to try reloading the page and then try again”. the site https://loveld-50ac02.easywp.com shows the import did not succeed.

    I tried first on WP5.1 and then on WP5.2. I tried after first installing the child team, to now avail.

    I also tried using the manual import procedure of the XML file, but that failed too.

    What can I do?

    • This topic was modified 5 years, 6 months ago by innobuilder.
    May 13, 2019 at 2:39 am #1099871
    Mike

    Hey innobuilder,
    Thanks for the login, what is your webhost? Some hosts have security settings that block our demo import.
    Please check your PHP settings to see if the secure options are activated.
    “allow_url_fopen, “allow_url_include” and “register_globals” are “off”
    Try turning these “on”.
    Then please use the wp-reset plugin to reset your install before importing a new demo.
    If this doesn’t help, please include ftp access in the private content area so we can help install the “2017 Demo” for you.
    This is the one you want, correct?
    Also, please update to v4.5.7

    Best regards,
    Mike

    May 13, 2019 at 1:33 pm #1100038
    innobuilder
    This reply has been marked as private.
    May 13, 2019 at 6:58 pm #1100223
    Basilis

    Hi,

    You cant install it, it seems that the server has way 2 low memory limit

    Best regards,
    Basilis

    May 13, 2019 at 7:11 pm #1100224
    innobuilder
    This reply has been marked as private.
    May 13, 2019 at 9:11 pm #1100295
    Mike

    Hi,
    Thanks for the FTP access, I tried uploading the demo, but I’m not sure this ftp account is actually correct, I was also not able to login to your dashboard.easywp.com, It says the login is not correct. Do you have this with “namecheap”?
    Please verify your login details.

    Best regards,
    Mike

    May 13, 2019 at 9:34 pm #1100299
    innobuilder
    This reply has been marked as private.
    May 14, 2019 at 3:48 pm #1100634
    redwireblueltd

    Hi there,

    I am having the same issue. Using standard import of band demo didn’t work so have tried manual import of XML file which fails to import all media files. Can you please advise if there is another way to fix the issue?

    Kind regards
    Lee

    May 15, 2019 at 11:06 pm #1101184
    Basilis

    Hi,

    Please create a new issue for us to help you out.

    Best regards,
    Basilis

    August 7, 2019 at 5:06 pm #1125584
    orechste

    Hello Mike,

    I am having similar issues and cannot upload demo content for One Page Agency

    August 8, 2019 at 7:11 am #1125793
    Mike

    Hi,

    @orechste    , I replied to your other post about this issue here:

    Demo import problem

    Please see if that helps, if not then Please include an admin login & FTP access in the Private Content area in a new thread, because as these threads are not yours, others will see your admin and ftp access info.

    Best regards,
    Mike

    October 6, 2020 at 8:46 pm #1250950
    imaliwindsor

    HI I can’t install any demo files either. Help?

    October 6, 2020 at 9:48 pm #1250986
    Victoria

    Hi imaliwindsor,

    Please open a new ticket for your problem. Provide us admin access to have a deeper look into the issue, as well as precise links where we can see the issue.

    Best regards,
    Victoria

    September 25, 2021 at 12:03 am #1322243
    tomlonsborough456
    This reply has been marked as private.
    September 25, 2021 at 2:26 pm #1322286
    Mike

    Hi,

    @tomlonsborough456     Thank you for the login to your site, I see that your server doesn’t have the PHP ZipArchive Extension enabled, this is used to extract the demo import files and install the layerslider demo files, please ask your webhost to enable.
    But I also see that you have a built-out site and importing a demo will overwrite your site, do you have a backup of your site? Was this site built with the Beaver Builder Theme, if so importing the Enfold Construction demo may cause you to lose styles and settings.
    Perhaps you wish to add the layout of Construction Demo frontpage to your site, instead of installing the full demo you could Enable the Avia Layout Builder Debugger and import the Construction demo to either a localhost or a staging site and copy the page shortcode to a new page on your site and then modify, this way you will not risk your current site. If you don’t have a localhost or staging site and only want a page or two from the Construction demo then I could add the page shortcode for you from my localhost.
    I just don’t want to see you break the work you have already put into the site.

    Best regards,
    Mike

    June 6, 2024 at 7:07 pm #1448559
    netmarketllc
    This reply has been marked as private.
    June 6, 2024 at 9:26 pm #1448567
    Mike

    Hi,
    Thanks for your question, but you have posted to a thread from 2019 as this is not your thread posting your admin login here will not be private and you will not see our comments in the Private Content area, so please open a new thread so we can assist.
    Also let us know what host you are using as OVH is a known host to block our IP address.
    If the manual import method fails, try creating a localhost WordPress install and import the demo and then use the plugin Duplicator and migrate your localhost version to your webhost, see the video on the plugin page if you have not used this plugin before, it is quite easy.

    Best regards,
    Mike

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