Viewing 7 posts - 1 through 7 (of 7 total)
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  • December 19, 2019 at 9:22 am #1167655
    chucinan

    Hi, After had installed the enfold theme, I couldn’t import the demo.
    Could you please help me?
    My hosting is namecheap, I asked them to check but got nothing help.
    I can send my WP account & passcode to you please help me solve this.

    December 19, 2019 at 1:36 pm #1167722
    Rikard

    Hey chucinan,

    I’m not sure if what you posted is a password or user? We need both in order to login to your site. Also, you want to import the shop demo?

    Best regards,
    Rikard

    December 20, 2019 at 2:17 am #1167993
    chucinan

    Hi Rikard,
    Thanks for ur reply.
    Yes, I want to import shop demo.
    Please check what the problem is.
    I couldn’t import any of the demo

    December 20, 2019 at 4:44 am #1168026
    Nikko

    Hi chucinan,

    Have you tried doing the manual demo import: https://kriesi.at/documentation/enfold/import-demos/#manual-demo-import–using-xml-files-

    Best regards,
    Nikko

    December 20, 2019 at 5:16 am #1168034
    chucinan

    Hi Nikko, yes, I’ve tried this. But it can’t be imported.

    December 20, 2019 at 5:17 am #1168035
    chucinan

    Could you please help to try again? Thanks!

    December 20, 2019 at 6:58 am #1168048
    Nikko

    Hi chucinan,

    Thanks for giving us admin access, I have tried to import using the methods we recommmend however only a part of the demo is getting fetched, maybe because of some server settings.
    The only workaround that I could suggest is to install WordPress, Enfold and other plugins in your local server, you can use xampp, mamp or localbyflywheel for it, then do the demo import on your local site then use the Duplicator plugin you are using to migrate it to your live site.
    We apologize for the inconvenience.

    Best regards,
    Nikko

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