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  • #946741

    I just bought my second license for enfold. With my first project everything just worked fine. This time, unfortunately, importing a demo does not work.
    I read every similar thread and tried the solutions proposed to the other users, but non of them worked. Maybe you can help me, as I spend already hours without success.
    The database is reset and the enfold theme is activated. In the private content section i posted all links and login credentials.

    I tried importing the demo directly via the enfold demo import. As that didn’t work, I tried importing the xml-file via the wordpress importer, but no success here either.
    The php memory limit is 256M, so that should not be a problem.

    I hope you can help me, thank you in advance!

    EDIT: I just updated to v.4.3 but it still doesn’t work :/

    • This topic was modified 2 years, 3 months ago by  percydwn.

    Hey percydwn,

    Sorry for the problems and thanks for the login details. Which demo are you looking to import?

    Best regards,


    Hi Rikard,
    thank you for the reply.
    I think source of my problem is my webhoster, as almost everybody, that has the same problem, is with Strato (german hoster).
    So I installed wp and enfold on a server hosted by 1&1 and importing a demo worked just perfectly.

    Somebody said in an other thread, that Strato probably blocks the IP addresses from which the demo media is imported, so i asked Strato to unblock them. For that, they need the IPs from which the media is downloaded.
    Can you tell my the IP addresses of your servers? I hope this approach will help.

    Best Regards

    • This reply was modified 2 years, 3 months ago by  percydwn.


    Thank you for the update. We’ll notify Kriesi. Please wait for his response.

    Best regards,



    The ip address is

    Best regards,


    Hey Kriesi,

    Thank you very much! I hope this helps resolving the problem with my hoster’s server.



    Hi Percy,

    Great, hope you get it working. If not then let us know.

    Best regards,

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