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  • August 25, 2023 at 4:11 pm #1417155
    rlaurena

    Hello

    I’m trying to import a demo but get this error message:
    *Erreur lors de l’accès au fichier pour téléchargement :

    cURL error 28: Connection timed out after 10001 milliseconds

    I already tried to import manually as you describe on your site but still doesn’t work.

    I’m stuck, could you please help me ?

    Regards

    August 25, 2023 at 4:12 pm #1417156
    rlaurena

    I forgot to tell that I’m trying to import the construction demo.

    August 26, 2023 at 11:44 pm #1417214
    Mike

    Hi,
    Thanks for your patience, please try to manually import a theme demo.
    Are you using the webhost OVH? They have a issue that we have not been able to resolve, To work around this try importing your demo on a localhost install and using the Duplicator plugin to migrate/clone it to your OVH host, this has worked for other OVH users.

    Best regards,
    Mike

    August 27, 2023 at 2:50 pm #1417258
    rlaurena

    HI Mike,

    Thanks for your answer. Indeed I’m using OVH.
    I chose Enfold theme because some friends told me it was the easiest solution to customize WordPress.. I’m very disapointed to hear that it doesn’t work properly. Unfortunately I don’t have technical skills to set up a localhost.
    How can I do ? Could you help me please ? I created temporaly admin credentials and gave it to you in my first post

    Regards,
    Lauréna

    August 27, 2023 at 3:27 pm #1417259
    Mike

    Hi,
    Please also include FTP access so we can use FileZilla and ensure the directory path is “/” so we can access the root of your site. Or perhaps the OVH net2ftp will be ok.

    Best regards,
    Mike

    August 27, 2023 at 8:23 pm #1417264
    Mike

    Hi,
    Never mind about the FTP access I was able to import the Construction Demo manually, please clear your browser cache and check.

    Best regards,
    Mike

    August 27, 2023 at 8:35 pm #1417266
    rlaurena

    Hi,

    Thanks to you, everything is finally okay !

    Best regards,
    Lauréna

    August 27, 2023 at 8:48 pm #1417268
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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