Can't get into the Support forum to post

[Emer]

Hi,

I can’t log into the support forum and the theme is not updating. Looks like the theme is corrupt and no other option for support except to try this.

I am getting this on the password link, 3min after it was sent.
Your password reset link appears to be invalid. Please request a new link below.

This is what I am getting trying to update the Enfold theme. I do have a child theme installed, do you need to send out an update for this too by any chance?

An error occurred while updating Enfold: Download failed. A valid URL was not provided.

[Yigit]

Hi Emer,

Envato has updated their API so we needed to update auto updater function in Enfold theme therefore you would need to update the theme manually via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp

You can also post your purchase code here privately so we can reset your forum account :)

Best regards,
Yigit

[Emer]

This reply has been marked as private.

[Yigit]

Hi,

You can check out this screenshot and find your purchase code

Best regards,
Yigit

[Emer]

This reply has been marked as private.

[Rikard]

Hi,

Thanks for that, I’ve reset your password manually. Please see private.

Best regards,
Rikard

[emcgal]

This reply has been marked as private.

[Yigit]

Hi,

Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/

Best regards,
Yigit

[Author]

Posts