Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • December 23, 2019 at 5:04 pm #1168771
    SimonePols

    Hi there,

    I can’t edit posts nor pages, it just keeps on loading endlessly.

    I tried to refresh the cache, deactivate and reactivate all plugins and I am running the latest version of wordpress and enfold.

    Any hint?

    Thanks a lot
    Simone

    December 24, 2019 at 8:47 pm #1168987
    Victoria

    Hey SimonePols,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 2, 2020 at 6:01 pm #1169183
    SimonePols

    Sure! See below ;)

    Thanks a lot
    Simone

    January 3, 2020 at 7:51 am #1169239
    Vinay

    Hi,

    I checked your site and was not able to open any pages in the backend. WordPress says that there is an error on your site.

    Then I noticed you are using an outdated version of the Enfold theme. Please update your theme via FTP to the latest version.

    Theme update

    And register your theme for future updates.

    Theme Registration

    Let us know if you have any questions :)

    Best regards,
    Vinay

    • This reply was modified 4 years, 11 months ago by Vinay.
    January 4, 2020 at 6:23 pm #1170303
    SimonePols

    Hi Vinay,

    How to update Enfold via FTP?

    If I check by clicking on Enfold –> Theme Update it says that I am running already the latest version. See message:

    No Updates available. You are running the latest version! (3.5.4)

    Am I missing something?

    Thanks a lot
    Simone

    January 4, 2020 at 8:43 pm #1170355
    Victoria

    Hi Simone,

    Here are the steps you can take to update the theme via FTP:

    problem update 4.5 failed

    Best regards,
    Victoria

    January 5, 2020 at 5:52 pm #1170477
    SimonePols

    Hi Victoria,

    Thanks a lot! Problem solved: by uploading Enfold manually via FTP it worked!

    January 5, 2020 at 7:42 pm #1170512
    Victoria

    Hi SimonePols,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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