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November 28, 2019 at 6:28 pm #1161081
Hi,
can’t edit page in enfold anymore upgrading wp.
Can you help me?
website in private
Thanks in advance
d- This topic was modified 4 years, 11 months ago by domenicoguida.
November 29, 2019 at 8:33 am #1161152Anyone can help me?
December 1, 2019 at 5:35 am #1161562Hi,
Thanks for the login details, but your site is not loading at all on my end. Please make sure that you have sent us the correct URL.
Best regards,
RikardDecember 1, 2019 at 11:02 am #1161581This reply has been marked as private.December 1, 2019 at 11:08 am #1161582This reply has been marked as private.December 2, 2019 at 1:09 pm #1161845Hi,
Thanks for the login details. I see that you are running an old version of the theme, could you try to update to the latest version (4.6.3.1) to see if that helps please? The update to 4.6.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardDecember 6, 2019 at 12:33 am #1163254This reply has been marked as private.December 6, 2019 at 6:12 am #1163311Hi,
We can help you with updating, but not backups. You should be able to backup your site using a plugin like this: https://wordpress.org/plugins/updraftplus/. Once you have a backup then just let us know and we’ll update the site for you.
Best regards,
RikardDecember 6, 2019 at 7:53 am #1163323This reply has been marked as private. -
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