Viewing 18 posts - 1 through 18 (of 18 total)
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  • February 6, 2021 at 5:15 pm #1278304
    jsdevore

    I am trying to edit my home page. Under the slider, I have 3 columns. When I login now, the three columns are not showing horizontally across from each other but instead are all directly on top of each other. When I try to click the text element to edit it, a new blank text box opens instead of the text from my page which I can see on my screen.

    I tried clicking on the Default Editor button and then going back to Advanced Layout, but it is still happening. I also tried opening the site in a different browser and I cleared my cache. I am using Enfold 4.7.6.3 with the latest version of WordPress.

    Thank you for any assistance you can provide that would allow me to update my site.

    February 6, 2021 at 8:45 pm #1278366
    Victoria

    Hey jsdevore,

    Could you please attach some screenshots of the issue?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 6, 2021 at 9:14 pm #1278374
    jsdevore

    Thank you, I sent you a PM.

    February 8, 2021 at 6:11 am #1278542
    Rikard

    Hi,

    Thanks for the update. Could you post the details and screenshot in private here in this thread, so that all moderators have access to it please? Also please consider updating the theme to the latest version (4.7.6.4): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    February 8, 2021 at 8:30 am #1278566
    jsdevore
    This reply has been marked as private.
    February 8, 2021 at 5:42 pm #1278729
    Victoria

    Hi jsdevore,

    Thank you for the explanation. We did not get the credentials though. Please share them with us in private.

    Best regards,
    Victoria

    February 8, 2021 at 5:50 pm #1278733
    jsdevore
    This reply has been marked as private.
    February 8, 2021 at 8:32 pm #1278794
    Victoria

    Hi jsdevore,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

      February 8, 2021 at 8:54 pm #1278815
      jsdevore
      This reply has been marked as private.
      February 8, 2021 at 9:06 pm #1278828
      Victoria

      Hi jsdevore,

      Thank you, the password is working now.

      Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:
      https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

      Best regards,
      Victoria

      February 8, 2021 at 9:31 pm #1278834
      jsdevore

      I followed the instructions that you sent. Thank you.

      February 9, 2021 at 12:46 am #1278875
      jsdevore
      This reply has been marked as private.
      February 9, 2021 at 3:20 pm #1279109
      Rikard

      Hi,

      Thanks for the update. I copied your front page content to a test page, please see private. There was a lot of broken markup in your content, which I’ve removed, and the columns are aligning like they should now. Could you check the page so that everything is working as expected please? If there is some content missing, then you can either recreate it on the test page, or copy the shortcodes from the old page, into the test page. Once you are happy with the test page, then you can simply copy all shortcodes, into the old page.

      Best regards,
      Rikard

      February 9, 2021 at 5:57 pm #1279169
      jsdevore
      This reply has been marked as private.
      February 9, 2021 at 8:59 pm #1279231
      Victoria

      Hi jsdevore,

      Yes, that what needs to be done. The test page looks ok, did you check the preview?

      Best regards,
      Victoria

      February 9, 2021 at 9:28 pm #1279248
      jsdevore
      This reply has been marked as private.
      February 9, 2021 at 11:45 pm #1279270
      jsdevore

      Thank you for all of your help in fixing the issue accessing the elements on my home page. Much appreciated!!

      I am all set now.

      February 10, 2021 at 1:00 pm #1279401
      Victoria

      Hi jsdevore,

      Glad you got it working for you! :)

      If you need further assistance please let us know.

      Best regards,
      Victoria

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