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  • June 9, 2024 at 9:41 am #1448706
    nicolealbaek

    Hi
    I have trouble downloading a demo theme.

    I get this message:

    Error accessing file for download:

    cURL error 28: Connection timeout after 10001 ms

    It is on this url: heste-hippie.dk
    I want to download the health coach demo. But I get this error with all demos.

    • This topic was modified 3 months, 3 weeks ago by nicolealbaek.
    June 9, 2024 at 1:14 pm #1448709
    Mike

    Hey nicolealbaek,
    Sometimes this is caused by the PHP ZipArchive Extension not enabled on the server, other times it is due to the WebHost has blocked our IP so the install can’t get the files (OVH) unfortunately OVH has told users they will not whitelist our IP.
    If you are using OVH try installing the demo on a localhost and then use the Duplicator plugin to move to your webhost.
    If the is not your case try following our documentation to manually install the demo, but please note that this still gets the files via the WordPress import xml file from our IP, so if your webhost has blocked our IP this won’t help.

    Best regards,
    Mike

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