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  • November 6, 2019 at 11:17 pm #1154480
    inspireassociates

    Hi there, two days ago when I had a need to edit one of my last blog articles, I’ve noticed that I can’t edit or create blog articles as it gives the following message: “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”

    I don’t receive any email after that.

    Our freelancer developer sent me this, might be helpful to your support:
    https://drive.google.com/open?id=1vH6Y4GeIwhNuduKmIxL2jNtxLzmmuzBM

    • This topic was modified 5 years ago by inspireassociates. Reason: the image wasn't showing for me, so just left a link
    November 7, 2019 at 1:49 pm #1154636
    Rikard

    Hey inspireassociates,

    Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.6.3.1) to see if that helps please? The update to 4.6.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    November 11, 2019 at 9:51 pm #1155766
    inspireassociates

    Hi Ricard,

    Thanks for your answer. I have forwarded everything to our developer who followed your steps but updating the theme and deleting the whole theme folder didn’t work.

    So we uploaded the new theme, added styles file from the old one but probably you used absolutely different classes or even functions, we don’t know. Our developer suggested that probably you just need to fix an issue in an old version of theme.

    Anyway, please let me know how you would suggest us to proceed. We have given you our credentials confidentially, so let us know if there is anything else we can do to help you solve this for us.

    P.S. This is getting very urgent to us since we can’t edit or add new articles..

    November 12, 2019 at 9:15 am #1155870
    Rikard

    Hi,

    Thanks for the update, I see that you are still running an old version though. We can’t support versions which are several years old with new versions of WordPress. The latest version of the theme is 4.6.3.1, please update to that.

    Best regards,
    Rikard

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